Team Leader Customer Support Bahasa Indonesia Fintech - Surakarta

TP; Surakarta; Sur place; IDR 60 000 000 - 120 000 000; Plein temps

Résumé du poste

TP in Surakarta is seeking an experienced Customer Service Team Leader to guide a moving shift-based frontline. You will oversee service quality, monitor KPI delivery, and ensure customer issues are resolved promptly.

The ideal candidate has a diploma, GPA 2.75, proven sales experience, and the ability to coach staff, improve performance, and reduce turnover while delivering exceptional customer support, including fintech-related inquiries.

Qualifications

• Graduate with diploma and minimum GPA 2.75.
• Willing to work in shifting schedules with prior experience in the same role.
• Experience in sales roles; fintech customer support is a plus.
• Strong in organizing staff coaching and controlling turnover.

Responsabilités

• Coordinate project delivery, monitor service quality and KPI achievement.
• Coach staff performance and manage turnover to excellence.

Connaissances

Shift work experience

Team leader in customer service

Customer service KPI awareness

Customer complaint handling

Sales experience

Fintech support experience

Staff coaching & turnover management

Formation

Diploma or higher

GPA 2.75

Description du poste

Qualification

• Graduate in any major with minimum diploma.
• GPA 2.75 minimum.
• Willing to work in shifting schedules, has experience in same role.
• Cooperate with the implementation of project delivery, monitor team service quality and efficiency, and promote the achievement of KPI.
• Highly sensitive to customer complaints, able to anticipate and properly handle unexpected situations.
• must have a minimum of 6 months to 1 year experience in the same role as Team Leader in the Customer Service industry
• Must have an experience in sales roles
• Having handled a fintech customer support before will be a plus point
• Good at organizing performance coaching for staff in the team, implementing performance to excellence and controlling staff turnover.