Tax Administration Manager - Custody

Standard Chartered; Jakarta Pusat; On-site; IDR 180,000,000 - 290,000,000; Full time

Job summary

Standard Chartered in Jakarta seeks a Tax Officer to oversee day-to-day tax operations within Securities Services, ensuring accurate processing, reporting, and regulatory compliance. You will handle tax queries from local and international clients and support the Tax Manager while collaborating with internal teams and regulators.

The role involves monitoring withholding tax, tax vouchers, reclaim applications, and timely submissions to authorities, while guiding the team and driving process

Qualifications

• Minimum 4 years experience in banking, custody, securities services, financial services, or another regulated operational environment.
• Solid knowledge of taxation processes: withholding tax, tax payments, reporting, and tax-reclaim activities.
• Understanding regulatory compliance, operational controls, accurate reconciliation, and timely reporting.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Comfortable coordinating with internal and external stakeholders.
• Good communication and relationship-management skills.
• Able to supervise daily operations and guide team members.

Responsibilities

• Oversee daily tax processing activities and maintain high service standards.
• Respond to tax-related queries from local and international clients promptly.
• Process tax instructions related to custody operations (withholding tax, tax vouchers, payments, reporting, reclaim).
• Ensure correct withholding tax treatment and reconciliation against payments to the State Treasury.
• Ensure tax payments and reports are submitted to authorities on time.
• Monitor tax-reclaim applications and liaise with authorities as required.
• Maintain compliance with tax regulations, policies, and AML requirements.
• Build relationships with internal stakeholders, clients, regulators, and tax authorities.
• Coordinate discussions across Securities Services to address tax matters.
• Review workflows and system enhancements to improve efficiency and quality.
• Maintain organized audit-ready documentation.
• Coach and support team members with market updates.

Skills

Analytical skills

Attention to detail

Stakeholder management

Regulatory compliance

Team supervision

Problem solving

Taxation knowledge

Job description

Job Summary

The Tax Officer is responsible for overseeing day-to-day tax operations within Securities Services, ensuring that all tax processing, reporting, and client support activities are completed accurately, efficiently, and in compliance with regulatory requirements and established procedures.

The role manages tax-related queries from local and international clients, supports the Tax Manager, and works closely with internal teams, regulators, market counterparties, custodian banks, and other external stakeholders.

The Role Responsibilities

• Oversee daily tax processing activities and maintain a high standard of operational service.
• Respond to tax-related queries from local and international clients in a timely and professional manner.
• Process tax instructions related to custody operations, including tax reduction at source, withholding tax, tax vouchers, payments, reporting, and tax-reclaim applications.
• Ensure clients receive the correct withholding tax treatment and that tax deductions are accurately reconciled against payments made to the State Treasury.
• Ensure tax payments and reports are submitted to the relevant authorities accurately and on time.
• Monitor tax-reclaim applications and follow up with the relevant authorities as required.
• Maintain compliance with applicable tax regulations, internal policies, operational procedures, and money‑laundering prevention requirements.
• Build and maintain effective relationships with internal stakeholders, clients, KSEI, stockbrokers, registrars, custodian banks, tax consultants, and tax authorities.
• Coordinate discussions across Securities Services and other relevant functions to address operational and regulatory tax matters.
• Review workflows, procedures, and system enhancements to improve efficiency, productivity, and service quality.
• Maintain complete and properly organised documentation for audit, regulatory, and operational reference.
• Guide and support team members through coaching, knowledge sharing, and updates on relevant market and regulatory developments.
• Support the Tax Unit Head and act as a backup to the Tax Manager when required.
• Promptly escalated suspicious, unusual, or out‑of‑scope transactions through the appropriate reporting channels.

Our Ideal Candidate

• Minimum 4 years experience in banking, custody, securities services, financial services, or another regulated operational environment.
• Demonstrates solid knowledge of taxation processes, particularly withholding tax, tax payments, tax reporting, and tax‑reclaim activities.
• Understands the importance of regulatory compliance, operational controls, accurate reconciliation, and timely reporting.
• Possesses strong analytical and problem‑solving skills with excellent attention to detail.
• Is confident in handling tax‑related enquiries and coordinating with both internal and external stakeholders.
• Has good communication and relationship‑management skills.
• Is comfortable supervising daily operations, providing guidance to team members, and managing operational issues.
• Demonstrates a continuous‑improvement mindset and can identify opportunities to streamline workflows or enhance systems.
• Works effectively across teams and maintains a high level of integrity, accountability, and professionalism.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time‑off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market‑leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first‑aiders and all sorts of self‑help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.