TandT Manager - Customer - Japanese Client Services - SEA

Monitor Deloitte; Jakarta Pusat; On-site; IDR 600,000,000 - 1,200,000,000; Full time

Job summary

Monitor Deloitte in Jakarta is seeking a Manager to lead cross-market consulting engagements across Southeast Asia, focusing on customer, marketing technology, and CX initiatives. You will guide teams, shape strategic client solutions, and drive outcomes with a strong emphasis on digital customer journeys.

The role requires deep leadership, regional collaboration, and a track record in strategy or marketing consulting, with proficiency in Japanese and English or vice versa.

Qualifications

• Experience in a consulting context focusing on strategy or marketing topics.
• Proven ability to secure projects through proposals and client development.
• Native level Japanese and business level English or native English with business Japanese.
• Consulting experience in strategy or marketing at a firm.
• Southeast Asia related consulting experience.

Responsibilities

• Lead and mentor a mixed team of local and regional members to deliver client work.
• Drive market entry, CX development, and brand strategy initiatives across Southeast Asia.
• Coordinate with Salesforce/CRM and MarTech platforms to deliver integrated client solutions.
• Build and maintain strong relationships with clients and internal stakeholders.

Skills

Customer & Marketing Technology

Digital Customer

Marketing & Customer Experience

Tools

Salesforce/CRM

Job description

Job Description:

※日本語による表記は英文の後に続きます

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you’ll do

In the vast economic region of Southeast Asia, which boasts a population of 700 million, the investment appetite of Japanese companies has been increasing. Our company has been ahead of the industry by providing consulting services for Japanese companies in Southeast Asia for the past 10 years, and recently there has been a significant increase in the need to support marketing strategies for Japanese companies across Southeast Asia.

Specifically, until now, companies have been in a state of simply selling products to consumers and leaving it at that. Despite this, performance has been steadily increasing. However, we are now entering a stage where it is necessary to further promote customer retention, build long-term relationships with customers, develop peripheral services and platforms that naturally lead to the purchase of our own products and goods, and promote brand strategies and CX development that involve added value. Additionally, although Southeast Asia is often lumped together, lifestyles vary by country, leading to significant differences in consumer purchasing behavior and market dynamics. For example, even for a single marketing channel strategy, it is necessary to simultaneously pursue different approaches for multiple markets.

Not only market and customer strategies, but also digitalization of the front end, including creative elements, is required. Furthermore, customers often expect not only strategy or execution alone but also both aspects to be realized. Therefore, we actively recruit individuals with deep knowledge and experience in the following three areas:

• Customer & Marketing Technology
• Digital Customer
• Marketing & Customer Experience

As Manager, you will demonstrate leadership in a mixed team of local and JCS members, managing projects while using personal strengths to support project and client development.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Managers across our Firm are expected to:

• Develop diverse, high-performing people and teams through new and meaningful development opportunities.
• Collaborate effectively to build productive relationships and networks.
• Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.
• Align your team to key objectives as well as set clear priorities and direction.
• Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.
• Influence stakeholders, teams, and individuals positively – leading by example and providing equal opportunities for our people to grow, develop and succeed.
• Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief.
• Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte.
• Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.

Requirements

• Experience working in a consulting firm on the topics listed in the "Work you’ll do" section
• Proven track record of contributing to securing projects through proposal activities.
• Native level Japanese and business level English or native level English and business level Japanese
• Consulting experience in the strategy or marketing field at a consulting firm.
• Southeast Asia related consulting experience

職務内容

人口７億人を擁する一大経済圏である東南アジアにおいて、近年日本企業の投資意欲が益々高まっております。弊社は10年前より業界に先んじて東南アジアにおける日本企業向けコンサルティングサービスを展開しており、昨今特に日本企業の東南アジア全域におけるマーケティング戦略をサポートするニーズが非常に高まっています。

具体的には、これまで企業は消費者に対して製品を売ったらそれで終わり、という状態でした。それでも業績は右肩上がりで伸びていましたが今後は更に顧客の囲い込みや顧客との長期的な関係性の構築、自社の製品や商品の購買へと自然に繋がる付加価値を伴う周辺サービスやプラットフォームの開発やブランド戦略、CXの開発を推進していく段階に入ってきています。

また、東南アジアと一口に言っても、国によって生活様式が変わり、それにより消費者の購買行動や市場のあり方そのものが大きく変わってくるため、たとえばマーケティングチャネル戦略一つとっても、複数のマーケットごとに異なる打ち手を同時進行で進めていく必要があります。

マーケット、顧客戦略のみならず、クリエイティブを含めたフロントをデジタル化することが求められます。また、戦略のみ、Executionのみというのではなく、その両面を実現することを顧客から期待されることが非常に多いため、戦略・実行、共に深い知見と経験を有する方を、下記の3領域において積極的に採用しています。

• Customer & Marketing Technology領域
• Digital Customer領域
• Marketing & Customer Experience領域

当社のCustomer & Marketing Technology領域では、営業現場とそれらを支援するコンタクトセンター両方にCRMの仕組みをマルチクラウドで導入し、シナジーを利かせたいといった顧客接点領域に特化した課題解決に向けて、最上流の戦略立案からSlまで一気通貫で担っております。

そのサービスをさらに広げていくために、Salesforce/CRMのバックグラウンドを持つコンサルタント採用を強化しています。

リーダーとしてのあなたの役割

デロイトでは、あらゆるレベルで私達の人々をリーダーにすることの重要性を信じています。私達は、私達の目的と、共有する価値を繋げ、クライアントや人々、そしてコミュニティに対して重要な影響を与えている問題点を特定します。さらに、当社のマネジャーには以下が期待されます:

• 多様でハイパフォーマンスな人々やチームを、新しく意義ある開発機会を通じて育成する
• 効果的に協力して生産的関係やネットワークを構築する
• 内部および外部のステークホルダーの主要な目標と優先事項を理解し、その実行をリードする
• チームを主要な目標に合わせて、明確な優先順位の設定と方向付けを行う
• 持続可能な財務パフォーマンスにポジティブな影響を与え、成果の質を向上させるための情報に基づいた意思決定を行う
• ステークホルダー、チーム、個人に対してポジティブな影響を与え、模範を示し、すべての人に成長、発展、成功の機会を平等に提供する
• 誠実にリードし、他者を活気づけ、個々の違いを尊重し、貢献を認識し、自己信念をインスピレーションすることで強いポジティブな影響を与える
• デロイト全体の人々から高いパフォーマンスを引き出し、ステークホルダーに優れた価値と高品質の結果を提供する
• 革新的なトレンドや競合の活動についての理解を活かし、先導的なプラクティスに沿って変革を推奨する

応募要件

• 「職務内容」で記載のテーマにおけるコンサルティングファームでの実務経験
• 提案活動を通じてプロジェクトの受注に貢献した実績
• ネイティブレベルの日本能力かつビジネスレベル以上の英語能力、またはネイティブレベルの英語力かつビジネスレベル以上の日本語能力
• コンサルティングファームにおける、戦略またはマーケティング領域でのコンサルティング実務経験
• 東南アジア関連のコンサルティング経験