Systems Management Specialist: ERP/WMS, Cross-Team Liaison

PT LUCKY MOM INDONESIA

Jakarta Utara

On-site

IDR 89,280,000 - 167,400,000

Full time

14 days+

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Job summary

PT LUCKY MOM INDONESIA is seeking an IT & System Management Officer to support internal business systems and bridge local users with our China-based development team. The role emphasizes strong Mandarin communication and cross-functional coordination.

You will manage ERP, OA, WMS, CRM, troubleshoot, document processes, train users, and participate in digital transformation projects. Fresh graduates are welcome; 1–2 years' IT experience preferred.

Qualifications

Bachelor's Degree in Information Technology, Computer Science, Information Systems, Software Engineering, or related field.
Minimum 1–2 years of experience in IT Support, Business Systems, ERP/OA Administration, or System Management. Fresh graduates are welcome to apply.
Fluent in Mandarin (spoken and written) and able to communicate effectively with China-based teams.
Good command of English and Bahasa Indonesia.
Familiar with ERP, OA, WMS, CRM, or other enterprise systems.
Experience in gathering business requirements and coordinating system enhancement projects.

Responsibilities

Manage and support ERP, OA, WMS, CRM, and other internal business systems to ensure stable daily operations.
Troubleshoot system issues and coordinate with relevant teams to resolve incidents in a timely manner.
Monitor system performance and recommend improvements to enhance operational efficiency.
Maintain system master data and ensure data accuracy and integrity.
Coordinate system enhancement requests, monitor project progress, conduct testing, and support system implementation.