System Implementor SAP - WFO - Jakarta (ID: 715585)

PT PERSOL RECRUITMENT INDONESIA; Jakarta Selatan; On-site; IDR 180,000,000 - 260,000,000; Full time

Job summary

PT PERSOL RECRUITMENT INDONESIA is seeking an SAP Analyst (AMS) to support and optimize SAP Supply Chain applications, focusing on TMS, WM, SD, and EWM modules. You will work within the AMS team to resolve incidents, manage service requests, and maintain system configurations to back business operations.

The role requires 1–3 years of SAP experience, strong analytical and communication skills, and the ability to collaborate with stakeholders across technical teams.

Qualifications

• Bachelor's Degree in IT, CS, IS, Industrial Engineering, SCM or related field.
• 1–3 years of experience in SAP support, AMS, or SAP functional consulting.
• Hands-on experience with SAP Supply Chain modules: SD, WM, EWM, TMS.
• Experience managing incident tickets, service requests, and user support in SLA-driven environments.

Responsibilities

• Provide end-to-end support for SAP Supply Chain applications, including TMS, WM, SD, and EWM modules.
• Manage and resolve daily incident tickets, functional issues, and service requests in accordance with SLAs.
• Troubleshoot system issues and conduct root cause analysis to ensure timely resolution.
• Monitor system performance and ensure operational stability across SAP Supply Chain processes.
• Perform SAP configuration and maintain master/configuration data to support business requirements.
• Collaborate with business users, stakeholders, and technical teams to address system enhancements.
• Support change requests, system enhancements, testing activities, and deployment initiatives.
• Document incidents, solutions, and system changes to improve knowledge sharing and support efficiency.
• Identify opportunities for process improvement and contribute to continuous improvement initiatives.
• Participate in user support activities and provide guidance on SAP best practices.

Skills

SAP AMS experience

Analytical skills

Stakeholder management

Communication skills

Education

Bachelor's degree in IT, CS, IS, Industrial Eng, SCM

Tools

SAP SD

SAP WM

SAP EWM

SAP TMS

Job description

We are looking for a SAP Analyst (AMS) to support and optimize SAP Supply Chain applications within our organization. This role is responsible for ensuring the stability, performance, and continuous improvement of SAP systems, with a focus on Transportation Management System (TMS), Warehouse Management (WM), Sales & Distribution (SD), and Extended Warehouse Management (EWM) modules.

As part of the Application Management Services (AMS) team, you will work closely with business users and stakeholders to resolve incidents, manage service requests, maintain system configurations, and support business operations.

Key Responsibilities

• Provide end-to-end support for SAP Supply Chain applications, including TMS, WM, SD, and EWM modules.

• Manage and resolve daily incident tickets, functional issues, and service requests in accordance with agreed Service Level Agreements (SLAs).

• Troubleshoot system issues and conduct root cause analysis to ensure timely resolution.

• Monitor system performance and ensure operational stability across SAP Supply Chain processes.

• Perform SAP configuration and maintain master/configuration data to support business requirements.

• Collaborate with business users, key stakeholders, and technical teams to address system enhancements and operational challenges.

• Support change requests, system enhancements, testing activities, and deployment initiatives.

• Document incidents, solutions, and system changes to improve knowledge sharing and support efficiency.

• Identify opportunities for process improvement and contribute to continuous improvement initiatives.

• Participate in user support activities and provide guidance on SAP best practices.

Job Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, Industrial Engineering, Supply Chain Management, or a related field.

• Minimum 1–3 years of experience in SAP support, SAP AMS, or SAP functional consulting.

• Hands-on experience with one or more SAP Supply Chain modules, including:

  • SAP SD (Sales & Distribution)

  • SAP WM (Warehouse Management)

  • SAP EWM (Extended Warehouse Management)

  • SAP TMS (Transportation Management System)

• Experience managing incident tickets, service requests, and user support activities.

• Understanding of SAP configuration and master data maintenance.

• Strong analytical and problem-solving skills with the ability to investigate and resolve system issues effectively.

• Experience working within SLA-driven support environments.

• Good understanding of Supply Chain and Logistics business processes.

• Strong communication and stakeholder management skills.

• Ability to work independently as well as collaboratively within cross-functional teams.