SAP AMS Analyst: Supply Chain Systems Expert

PT PERSOL RECRUITMENT INDONESIA; Jakarta Selatan; On-site; IDR 180,000,000 - 260,000,000; Full time

Job summary

PT PERSOL RECRUITMENT INDONESIA is seeking an SAP Analyst (AMS) to support and optimize SAP Supply Chain applications, focusing on TMS, WM, SD, and EWM modules. You will work within the AMS team to resolve incidents, manage service requests, and maintain system configurations to back business operations.

The role requires 1–3 years of SAP experience, strong analytical and communication skills, and the ability to collaborate with stakeholders across technical teams.

Qualifications

• Bachelor's Degree in IT, CS, IS, Industrial Engineering, SCM or related field.
• 1–3 years of experience in SAP support, AMS, or SAP functional consulting.
• Hands-on experience with SAP Supply Chain modules: SD, WM, EWM, TMS.
• Experience managing incident tickets, service requests, and user support in SLA-driven environments.

Responsibilities

• Provide end-to-end support for SAP Supply Chain applications, including TMS, WM, SD, and EWM modules.
• Manage and resolve daily incident tickets, functional issues, and service requests in accordance with SLAs.
• Troubleshoot system issues and conduct root cause analysis to ensure timely resolution.
• Monitor system performance and ensure operational stability across SAP Supply Chain processes.
• Perform SAP configuration and maintain master/configuration data to support business requirements.
• Collaborate with business users, stakeholders, and technical teams to address system enhancements.
• Support change requests, system enhancements, testing activities, and deployment initiatives.
• Document incidents, solutions, and system changes to improve knowledge sharing and support efficiency.
• Identify opportunities for process improvement and contribute to continuous improvement initiatives.
• Participate in user support activities and provide guidance on SAP best practices.

Skills

SAP AMS experience

Analytical skills

Stakeholder management

Communication skills

Education

Bachelor's degree in IT, CS, IS, Industrial Eng, SCM

Tools

SAP SD

SAP WM

SAP EWM

SAP TMS

Job description

PT PERSOL RECRUITMENT INDONESIA is seeking an SAP Analyst (AMS) to support and optimize SAP Supply Chain applications, focusing on TMS, WM, SD, and EWM modules. You will work within the AMS team to resolve incidents, manage service requests, and maintain system configurations to back business operations.

The role requires 1–3 years of SAP experience, strong analytical and communication skills, and the ability to collaborate with stakeholders across technical teams.