Supervisor - Operations (Customs Brokerage)

lifung; Jakarta Pusat; On-site; IDR 111,600,000 - 167,400,000; Full time

Job summary

Lifung is seeking a Customs Brokerage Supervisor to coordinate the clearance and delivery of international freight shipments, ensuring compliance with all regulations and supporting efficient end-to-end logistics operations. The ideal candidate brings hands-on experience in freight documentation, strong organizational skills, and a service-oriented mindset.

You will oversee daily receiving and shipping operations, maintain clear communication with suppliers, buyers, shipping lines, agents, and

Qualifications

• Experience with freight documentation and customs paperwork.
• Strong organizational and time-management abilities.
• Service-oriented mindset focused on customer satisfaction.

Responsibilities

• Oversee daily receiving and shipping operations, ensuring timely and accurate movement of goods.
• Supervise freight flow processes, maintaining communication with suppliers, buyers, shipping lines, agents, and vendors.
• Address customer inquiries and delivery concerns professionally and promptly.
• Deliver exceptional service to clients to ensure high levels of customer satisfaction.
• Coordinate freight handling by ensuring loading/unloading equipment is prepped and ready before shifts.
• Ensure all shipments are sorted and tagged accurately based on delivery orders and customs requirements.
• Complete all freight and customs paperwork accurately, maintaining clean and organized records.
• Investigate and resolve issues such as misdirected shipments and seal discrepancies swiftly.
• Collaborate with internal teams (e.g., Customer Service, Operations, Compliance) to support smooth customs clearance.

Skills

Freight docs

Organizational skills

Customer service

Vendor communications

Job description

Are you a movement maker? Are you seeking new and exciting career opportunities?

Here is what you need to know about the job:

The Customs Brokerage Supervisor plays a key role in coordinating the clearance and delivery of international freight shipments. This role ensures compliance with all regulatory requirements and supports efficient end-to-end logistics operations. The ideal candidate brings hands-on experience in freight documentation, strong organizational skills, and a service-oriented mindset. Oversee daily receiving and shipping operations, ensuring timely and accurate movement of goods.

Supervise freight flow processes, maintaining communication with suppliers, buyers, shipping lines, agents, and vendors.

Address customer inquiries and delivery concerns professionally and promptly.

Deliver exceptional service to clients to ensure high levels of customer satisfaction.

Coordinate freight handling by ensuring loading/unloading equipment is prepped and ready before shifts.

Ensure all shipments are sorted and tagged accurately based on delivery orders and customs requirements.

Complete all freight and customs paperwork accurately, maintaining clean and organized records.

Investigate and resolve issues such as misdirected shipments and seal discrepancies swiftly.

Collaborate with internal teams (e.g., Customer Service, Operations, Compliance) to support smooth customs clearance.

#gfs

As an equal opportunity employer, we shall consider all applicants regardless of gender, age, religion, marital status, race, sexual orientation, disability, disease, pregnancy, or trade union and/or political affiliation, and disregard all factors deemed inappropriate by local law and the International Labor Organization's Declaration on Fundamental Principles and Rights at Work.