Brokerage Customer Service Permanent

PT UPS Indonesia; Jakarta Utara; On-site; IDR 78,120,000 - 111,600,000; Full time

Job summary

UPS Indonesia is seeking a Customs Brokerage Customer Service Representative to support customers through the customs clearance process, provide shipment updates, and coordinate required documentation. You will work with customers, customs brokers, and internal teams to ensure compliant, on-time clearance and a high level of service.

The role requires 1–3 years in customer service or logistics, strong communication, and meticulous attention to detail.

Qualifications

• Diploma or Bachelor's Degree in a related field.
• 1–3 years of experience in customer service, customs brokerage, freight forwarding, logistics, or related field preferred.
• Basic knowledge of import/export processes and customs documentation.
• Strong communication and customer service skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and meet deadlines.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook).
• Ability to work independently and in a team.
• Strong problem-solving skills and a positive attitude.
• Good English communication skills preferred.

Responsibilities

• Serve as the primary point of contact for customers regarding customs clearance and shipment status.
• Provide customers with timely updates on shipments, clearance progress, and any delays.
• Collect, review, and follow up on required import and export documentation.
• Coordinate with customs brokers, operations teams, carriers, and other stakeholders to support shipment clearance.
• Respond to customer inquiries and resolve issues in a professional and timely manner.
• Monitor shipments and ensure all activities are completed in accordance with customer requirements and customs regulations.
• Maintain accurate shipment records and customer information in company systems.
• Support billing inquiries related to duties, taxes, and brokerage charges.
• Escalate shipment delays, compliance issues, or customer concerns when necessary.
• Follow company policies and customs regulations to ensure compliance and service quality.

Skills

Customer service

Communication

Attention to detail

Multitasking

Teamwork

Problem solving

Education

Diploma or Bachelor's Degree in a related field

Tools

Microsoft Office

Excel

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary

The Customs Brokerage Customer Service Representative supports customers throughout the customs clearance process by providing shipment updates, coordinating required documentation, and resolving issues related to import and export shipments. This role works closely with customers, customs brokers, and internal teams to ensure shipments are cleared efficiently, compliantly, and on time while delivering a high level of customer service.

Key Responsibilities

• Serve as the primary point of contact for customers regarding customs clearance and shipment status.
• Provide customers with timely updates on shipments, clearance progress, and any delays.
• Collect, review, and follow up on required import and export documentation.
• Coordinate with customs brokers, operations teams, carriers, and other stakeholders to support shipment clearance.
• Respond to customer inquiries and resolve issues in a professional and timely manner.
• Monitor shipments and ensure all activities are completed in accordance with customer requirements and customs regulations.
• Maintain accurate shipment records and customer information in company systems.
• Support billing inquiries related to duties, taxes, and brokerage charges.
• Escalate shipment delays, compliance issues, or customer concerns when necessary.
• Follow company policies and customs regulations to ensure compliance and service quality.

Qualifications

• Diploma or Bachelor's Degree in a related field.
• 1-3 years of experience in customer service, customs brokerage, freight forwarding, logistics, or a related industry preferred.
• Basic knowledge of import/export processes and customs documentation.
• Strong communication and customer service skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and meet deadlines.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and a positive attitude.

Employee Type:

Permanent

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary

The Customs Brokerage Customer Service Representative supports customers throughout the customs clearance process by providing shipment updates, coordinating required documentation, and resolving issues related to import and export shipments. This role works closely with customers, customs brokers, and internal teams to ensure shipments are cleared efficiently, compliantly, and on time while delivering a high level of customer service.

Key Responsibilities

• Serve as the primary point of contact for customers regarding customs clearance and shipment status.
• Provide customers with timely updates on shipments, clearance progress, and any delays.
• Collect, review, and follow up on required import and export documentation.
• Coordinate with customs brokers, operations teams, carriers, and other stakeholders to support shipment clearance.
• Respond to customer inquiries and resolve issues in a professional and timely manner.
• Monitor shipments and ensure all activities are completed in accordance with customer requirements and customs regulations.
• Maintain accurate shipment records and customer information in company systems.
• Support billing inquiries related to duties, taxes, and brokerage charges.
• Escalate shipment delays, compliance issues, or customer concerns when necessary.
• Follow company policies and customs regulations to ensure compliance and service quality.

Qualifications

• Diploma or Bachelor's Degree in a related field.
• 1-3 years of experience in customer service, customs brokerage, freight forwarding, logistics, or a related industry preferred.
• Basic knowledge of import/export processes and customs documentation.
• Strong communication and customer service skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and meet deadlines.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and a positive attitude.
• Good English communication skills preferred.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

We are UPS, a global company with one of the most recognized and admired brand in the world. As the world's largest package delivery company and a global leader in supply chain services, we are also a leading provider of specialized transportation, logistics, capital, and e-commerce services. Our Joint Venture in Indonesia is currently inviting potential individual to fill in the following position.

We are UPS, a global company with one of the most recognized and admired brand in the world. As the world's largest package delivery company and a global leader in supply chain services, we are also a leading provider of specialized transportation, logistics, capital, and e-commerce services. Our Joint Venture in Indonesia is currently inviting potential individual to fill in the following position.

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