Student Success Advisior

Briton English Education; Jakarta Barat; In loco; IDR 60.000.000 - 90.000.000; Tempo pieno

Descrizione del lavoro

Briton English Education is seeking a proactive Student Success Advisor to support students and maintain satisfaction across their learning journey.

You will monitor progress, manage parent relationships, and collaborate with teachers, admissions, and operations to ensure smooth centre operations and ongoing student engagement.

Competenze

• Bachelor's Degree in any discipline.
• CEFR B1 English proficiency (spoken and written).
• Excellent verbal and written communication skills.
• Strong interpersonal and customer relationship management skills.
• Good organizational skills and attention to detail.
• Proactive, responsible, and able to work independently and as part of a team.

Mansioni

• Build and maintain positive relationships with students and parents.
• Monitor attendance, participation, and learning progress.
• Communicate progress and programme updates to parents.
• Coordinate with teachers regarding student development and concerns.
• Handle inquiries, feedback and complaints professionally.
• Manage course renewal follow-ups and encourage continuation.
• Identify opportunities to recommend suitable programmes based on needs.
• Follow up with inactive or former students to encourage re-enrolment.
• Generate referrals from positive experiences to support retention and centre performance.
• Ensure classrooms are prepared and facilities are ready before lessons.
• Maintain student records, attendance data, and communication histories.
• Prepare regular reports on attendance, retention, payments, and feedback.

Conoscenze

Student relations

Communication

Customer service

Organizational skills

Team collaboration

MS Office & Google Workspace

Formazione

Bachelor's degree

Strumenti

Microsoft Office

Google Workspace

Descrizione del lavoro

Briton English Education is seeking a proactive and service-oriented Student Success Advisor to support students throughout their learning journey.

The Student Success Advisor plays an important role in maintaining student satisfaction, monitoring learning progress, managing parent relationships, and ensuring a positive learning experience at the centre.

This position combines student relationship management, academic coordination, customer service, payment monitoring, and centre operations. The successful candidate will work closely with the Teacher Coordinator, English Teachers, Admission Staff, and Operations / Building (OB) team to ensure smooth centre operations and continuous student engagement.

Key Responsibilities

1. Student Relations & Learning Support

Build and maintain positive relationships with students and parents.

Monitor student attendance, participation, and learning progress.

Communicate student progress, assessment results, and programme updates to parents.

Coordinate with the Teacher Coordinator and teachers regarding student development and academic concerns.

Identify students who require additional attention or follow‑up.

Handle student and parent inquiries, feedback, and complaints professionally.

Manage course renewal follow‑ups and encourage programme continuation.

Identify opportunities to recommend suitable English learning programmes based on students' needs and learning objectives.

Follow up with inactive students and former students to encourage re‑enrolment.

Generate referrals through positive student and parent experiences.

Contribute to student retention and centre business performance targets.

3. Payment Monitoring & Follow-up

Monitor student tuition fees, payment schedules, instalments, and outstanding balances.

Send payment reminders and follow up on overdue payments.

Communicate payment policies and deadlines to parents.

Coordinate payment confirmations and discrepancies with the relevant management or finance personnel.

Maintain accurate payment follow‑up records.

Ensure classrooms are clean, tidy, comfortable, and ready before scheduled lessons.

Check classroom facilities, equipment, and learning materials.

Coordinate with the Operations / Building (OB) team regarding cleanliness, maintenance, and facility readiness.

Report and follow up on facility issues to ensure a safe and conducive learning environment.

Support the preparation of classrooms for special activities and centre events.

5. Administration & Reporting

Maintain accurate student records, attendance data, and communication histories.

Monitor programme completion dates and upcoming renewal schedules.

Prepare regular reports on student attendance, retention, payment follow‑ups, and customer feedback.

Ensure timely handling of student and parent requests.

Support the implementation of centre service standards and operational procedures.

Requirements

Bachelor's Degree in any discipline.

Minimum CEFR B1 English proficiency (spoken and written).

Excellent verbal and written communication skills.

Strong interpersonal and customer relationship management skills.

Good organizational skills and attention to detail.

Strong problem‑solving and time management abilities.

Proactive, responsible, and able to work independently and as part of a team.

Comfortable using Microsoft Office, Google Workspace, and digital administrative systems.

Customer‑oriented with an understanding of student retention and service quality.

Previous experience in education, customer service, hospitality, banking, sales, or relationship management will be an advantage.