Strategic Projects Manager - Customer Experience & Delivery

Business Strategy; Jakarta Utara; On-site; IDR 180,000,000 - 360,000,000; Full time

Job summary

Grab is seeking a Manager, Strategic Projects to join the Strategy team in Jakarta. You will manage projects end-to-end, build strategic plans, and collaborate with Product, Engineering, Analytics and Operations to deliver changes that enhance user value and experience.

You will conduct analyses to uncover customer insights and inform leadership decisions, ensure changes preserve user trust, safety and support quality, and work with regional and country teams across multiple markets onsite at

Qualifications

• Experience leading strategy projects across multiple teams.
• Strong analytical and problem-solving skills with data-driven approach.
• Ability to work cross-functionally with product, engineering, and operations.

Responsibilities

• Own projects end-to-end, develop diagnosis, roadmap, and success metrics; align with regional and country leadership.
• Lead multi-country, cross-functional delivery with Product, Engineering, Analytics, and Operations to launch solutions.
• Shape Customer Experience by leading design thinking workshops and root-cause analyses for product launches.
• Ensure changes preserve user trust, safety, and support quality before shipping.

Skills

Project management

Strategic thinking

Data analysis

Cross-functional collaboration

Job description

Grab is seeking a Manager, Strategic Projects to join the Strategy team in Jakarta. You will manage projects end-to-end, build strategic plans, and collaborate with Product, Engineering, Analytics and Operations to deliver changes that enhance user value and experience.

You will conduct analyses to uncover customer insights and inform leadership decisions, ensure changes preserve user trust, safety and support quality, and work with regional and country teams across multiple markets onsite at