Global Strategic Projects Manager

GrabTaxi Holdings Pte. Ltd.; Jakarta Pusat; On-site; IDR 350,000,000 - 520,000,000; Full time

Benefits offered by this job

Term Life Insurance

Medical Insurance

GrabFlex benefits

Parental and Birthday leave

LASA volunteering leave

Job summary

Grab supports strategic projects and transformation initiatives across its operations. The Manager, Strategic Projects will report to the Senior Manager, Strategic Projects and work onsite in the Grab office, leading end-to-end initiatives that drive user value and experience through strategic planning and cross-functional collaboration.

The role involves conducting analyses, uncovering customer insights, and making data-driven recommendations to inform decision-making across regions.

Qualifications

• 5+ years in strategy consulting, corporate strategy, or an in-house strategic projects / transformation function, including time owning a programme end-to-end rather than a single workstream
• Demonstrated ability to influence key stakeholders
• Quantitative diagnosis: you can structure the analysis, work with large operational datasets, and translate the output into recommendations
• Experience in operational design and setup - familiarity with process management and analysis
• Fluency with data visualisation and executive storytelling — and tools such as Power BI & Superset
• Demonstrated experience in driving impact and detailed delivery

Responsibilities

• Own projects / problem areas end-to-end — develop the diagnosis, propose roadmap, and success metrics, then support regional and country leadership alignment behind it. Synthesise operational and behavioural data across markets to identify issues and resolutions
• Lead multi-country, cross-functional delivery — work with multiple teams across Product, Engineering, Analytics, and Operations to launch solutions and ensure successful project outcomes
• Shape Customer Experience — design and deliver on improved user experiences by leading design thinking workshops, conducting analyses to identify root causes, and iterative product launches
• Hold the line on user safety and quality — ensure every proposed change is assessed for its effect on user trust, safety, and support quality before it ships

Job description

Grab supports strategic projects and transformation initiatives across its operations. The Manager, Strategic Projects will report to the Senior Manager, Strategic Projects and work onsite in the Grab office, leading end-to-end initiatives that drive user value and experience through strategic planning and cross-functional collaboration.

The role involves conducting analyses, uncovering customer insights, and making data-driven recommendations to inform decision-making across regions.