Strategic Project - Regional Buyer Experience

Shopee; Daerah Khusus Ibukota Jakarta; On-site; IDR 449,074,905 - 808,334,830; Full time

Job summary

Shopee is looking for a dedicated individual to drive comprehensive research initiatives to enhance buyer experiences across its platforms.

The successful candidate will analyse data and user feedback while engaging with stakeholders to provide actionable insights and solutions. Responsibilities include prioritizing feature development and monitoring KPI performance to support product lifecycle management.

A Bachelor's or Master's degree with 4+ years of relevant experience is required, along with strong communication skills in English.

Qualifications

• 4+ years of experience in product management or management consulting preferred.
• Proven ability to collaborate across varied stakeholders.
• Fluent in English for cross-border communications.

Responsibilities

• Drive research initiatives to gain insights into buyer behavior.
• Analyse data to improve the buyer experience.
• Engage stakeholders to discuss potential solutions.

Skills

Problem-solving

Analytical thinking

Communication

Self-motivated

Collaboration

Education

Bachelor’s or Master’s degree from any related major

Job description

Responsibilities

• Drive comprehensive research initiatives to gain deep insights into buyer behaviour, preferences, and pain points when using our products & services across our markets.
• Analyse data and user feedback to identify opportunities for improvement in the buyer experience, ensuring a seamless and customer‑centric journey.
• Engage stakeholders across countries to identify critical pain points, gather feature requests and discuss potential solutions to be implemented.
• Work closely with the cross‑functional product management teams to devise solutions that are feasible, reasonable, and sustainable to solve the identified pain points or achieve predefined target indicators.
• Strategise, propose, and review potential designs and solutions based on data‑driven commercial analysis and available product & engineering resources.
• Set feature development priority, taking into account various metrics including business impact and effort.
• Monitor feature requests and development pipelines, and regularly engage with local stakeholders, regional teams, and upper management to provide necessary updates on feature development status.
• Take ownership of features throughout the product lifecycle by monitoring KPIs such as adoption, usage, traffic, etc., and propose further iterations when needed.

Requirements

• Bachelor’s or Master’s degree from any related major.
• 4+ years of experience; experience in product management or management consulting would be a plus.
• Proven ability to structure and solve complex problems, collaborate across varied stakeholders and communicate effectively in both verbal and written form.
• Good analytical and logical thinking skills.
• Self‑motivated, comfortable with ambiguity and changes in a fast‑paced environment.
• Strong ownership and team spirit.
• Proficient in English to facilitate cross‑border communications and collaborations.
• Experience in one of our local markets along with fluency in the language will be highly preferred.