Strategic Operations Lead - Shop SEA Semi-Consignment

TikTok; Jakarta Pusat; On-site; IDR 360,000,000 - 720,000,000; Full time

Job summary

TikTok Shop SEA is redefining shopping by uniting discovery, entertainment, and commerce across Southeast Asia, with a focus on enabling small and medium sellers in Indonesia to succeed on TikTok Shop. This role oversees BPO operations and works closely with product teams to drive scalable, data-driven improvements across content, commerce, and trust initiatives.

Based in Jakarta, you will collaborate with creators, sellers, and agencies to optimize live stream operations and GMV growth, while

Qualifications

• Bachelor’s degree or above.
• 2+ years of work experience.
• Experience in strategy, strategic analysis, or business strategic operations.
• Strong structured thinking, analytical capabilities, and the ability to translate insights into concrete business solutions.
• Strong learning agility, adaptability, proactivity, and cross-functional communication skills (BPO teams, internal stakeholders, external agencies, etc.).
• Fluent in Bahasa Indonesia and proficient in written and spoken English.

Responsibilities

• Own the operational management of the BPO team, including setting performance targets, designing incentive mechanisms, conducting regular review meetings with BPO agencies, performing in-depth analysis on key metric anomalies, and driving actionable solutions to improve overall team efficiency.
• Collaborate with product teams on new feature design and BPO workflow integration; proactively identify operational pain points and propose product-driven solutions to improve scalability and efficiency.
• Support internal cross-team initiatives, including facilitating communication and collaboration between the creator side and seller BD teams to ensure effective information flow between creators and sellers.
• Coordinate with external agency partners to support self-operated live stream operations, including but not limited to live monitoring, co-developing product selection and advertising strategies with agencies, and driving GMV growth of self-operated live streams.

Skills

Structured thinking

Analytical skills

Cross-functional communication

English proficiency

Bahasa Indonesia proficiency

Education

Bachelor’s degree or above

Job description

TikTok Shop SEA is redefining shopping by uniting discovery, entertainment, and commerce across Southeast Asia, with a focus on enabling small and medium sellers in Indonesia to succeed on TikTok Shop. This role oversees BPO operations and works closely with product teams to drive scalable, data-driven improvements across content, commerce, and trust initiatives.

Based in Jakarta, you will collaborate with creators, sellers, and agencies to optimize live stream operations and GMV growth, while