Strategic Key Account Manager, Creative (Jakarta)

Ribbon Communications; Jakarta Pusat; On-site; IDR 180,000,000 - 320,000,000; Full time

Job summary

Trident in Jakarta, Indonesia, is seeking a qualified Senior Client Service Representative/Key Account Manager (Creative) to ensure delivery of commercial requirements and pursue continuous improvements. The role focuses on managing client relationships, coordinating across teams, and supporting day-to-day activities onsite in the client’s Jakarta office.

The successful candidate will work within the Client Service/Account team to uphold brand standards, manage quotes and invoicing, and

Responsibilities

• Support the Account Manager with day-to-day operations.
• Coordinate pre-artwork activities and use artwork management tools.
• Plan, track, and report project KPIs to ensure targets are met.
• Serve as the single point of contact for the client, alongside the Account Manager.
• Communicate across face-to-face, conference calls, phone, and email to strengthen relationships.
• Consider and communicate the impact of print feasibility on packaging and design decisions.
• Support brand integrity through range checks and consistency across projects.
• Prepare quotes and invoices for client billing and internal reporting; seek profitability improvements.
• Coach and mentor staff within the designated scope of responsibility.
• Identify and raise issues with teammates and promote best practices.
• Support process-improvement initiatives and RFC-driven technology changes.

Skills

Account management

Project coordination

Job description

Trident in Jakarta, Indonesia, is seeking a qualified Senior Client Service Representative/Key Account Manager (Creative) to ensure delivery of commercial requirements and pursue continuous improvements. The role focuses on managing client relationships, coordinating across teams, and supporting day-to-day activities onsite in the client’s Jakarta office.

The successful candidate will work within the Client Service/Account team to uphold brand standards, manage quotes and invoicing, and