Store Manager (Surabaya)

PT MGI GAYA HIDUP MANAJEMEN; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

PT MGI GAYA HIDUP MANAJEMEN in Surabaya seeks a Store Manager to drive sales, lead a multicultural team, and align local strategies with global KPIs.

The role requires strong leadership, customer service focus, and experience in retail software. The candidate will manage inventory, budgets, and promotions while upholding brand standards in a dynamic Southeast Asian market.

Qualifications

• Experience: Proven experience in retail management, team leadership, and international brand market entry.
• Education: Diploma (D3) preferred, but relevant experience may be considered in lieu of formal education.
• Skills: Strong leadership, communication, problem-solving, customer service orientation, and proficiency in retail software. Familiarity with basic IT installation.
• Language proficiency: English and Indonesian.
• Attributes: Adaptable, detail-oriented, and capable of decision-making under pressure in a multicultural environment.
• International Market Experience: Experience in brand expansion in Southeast Asia is a plus.

Responsibilities

• Drive store sales by developing local strategies aligned with global objectives.
• Recruit, train, and manage a multicultural team with strong product, sales, and policy knowledge.
• Oversee stock levels, coordinate with suppliers, and perform regular inventory checks with HQ communication.
• Maintain high standards of customer service, addressing queries and complaints to ensure satisfaction.
• Manage store budget, cash flow, and financial reporting per HQ procedures.
• Keep store visually appealing with clean displays and well-maintained merchandise.
• Collaborate with marketing to implement campaigns aligned with brand guidelines and local engagement.
• Ensure health and safety compliance while managing store security.
• Prepare reports on key performance metrics and provide insights to HQ for improvement.

Skills

Retail management

Team leadership

International brand market entry

Leadership

Communication

Problem-solving

Customer service

Retail software

IT installation

Education

Diploma (D3)

Job description

Sales Management: Drive store sales to meet targets by developing kids local strategies aligned with global sales objectives and KPIs.

Staff Supervision: Recruit, train, and manage a multicultural team, ensuring staff are well-versed in products, sales techniques, and store policies.

Inventory Management: Oversee stock levels, supplier coordination, and regular inventory checks while ensuring efficient communication with headquarters.

Customer Service: Maintain high standards of service, addressing customer queries and complaints to ensure satisfaction and loyalty.

Financial Management: Manage the store’s budget, cash flow, and financial reporting, ensuring alignment with headquarters' financial procedures.

Store Presentation: Maintain a clean, organized, and visually appealing store with attractive displays and well-maintained merchandise.

Marketing & Promotions: Collaborate with marketing to implement campaigns, ensuring alignment with brand guidelines and local customer engagement.

Safety & Security: Ensure health and safety compliance while managing store security to prevent theft and loss.

Reporting & Analysis: Prepare reports on key performance metrics and provide insights to headquarters for continuous improvement.

Skills & Qualifications:

Experience: Proven experience in retail management, team leadership, and international brand market entry.

Education: Diploma (D3) preferred, but relevant experience may be considered in lieu of formal education.

Skills: Strong leadership, communication, problem-solving, customer service orientation, and proficiency in retail software. Familiarity with basic IT installation.

Language proficiency: English and Indonesian.

Attributes: Adaptable, detail-oriented, and capable of decision-making under pressure in a multicultural environment.

International Market Experience: Experience in brand expansion in Southeast Asia is a plus.