Store Manager

Joinimagine; Jakarta Pusat; On-site; IDR 180,000,000 - 360,000,000; Full time

Job summary

Joinimagine is seeking a Store Manager in Jakarta to own store profitability, manage resources, and lead a high-performing team. You will ensure top customer service, effective merchandising, and adherence to store policies to deliver a premier shopping experience.

Ideal candidates have 4–6 years of hands-on retail leadership in apparel or FMCG, with strong numeracy and Bahasa Indonesia proficiency; MS Office skills are essential.

Qualifications

• Minimum 4–6 years in a sports/fashion retail environment with store management responsibility
• Strong numeracy and literacy; advanced verbal communication skills
• Industry: apparel/fashion or FMCG retail exposure preferred
• Related university degree or 3-year diploma required

Responsibilities

• Takes ownership of the store and allocates resources to drive profitability
• Monitors store KPI’s and makes commercial decisions based on financial judgment
• Tracks performance data and responds with solutions to improve results
• Manages customer service and ensures a leading shopping experience
• Oversees merchandising, housekeeping, and stock replenishment processes
• Drives loss prevention and maintains policy adherence
• Assists recruitment, onboarding, and development of the store team
• collaborates with Retail Manager to identify top performers
• Creates a high-performance culture with clear expectations and feedback
• Shares best practices to drive team performance

Skills

Verbal communication

Bahasa Indonesia

English proficiency

MS Office

Education

Bachelor's degree or diploma (related field)

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

Purpose/ Mission

Drives store profitability by meeting or exceeding sales targets and controlling operational expenses; managing all resources within the store to provide customers with a leading shopping experience; and leading the execution of effective and efficient store operations.

Accountabilities

Primary Responsibility

• Takes ownership of his /her store and allocates resources and organizes processes to drive profitability in a variety of situations and market conditions
• Has a working knowledge the store KPI’s and makes commercial decisions based on sound financial judgment
• Tracks store performance data (e.g., best sellers, weekly forward demand and sales per square foot) and responds with solutions that drive commercial success
• Understands the behavior and patterns of the store’s customer base, draws conclusions from this and makes relevant adaptations to the service offer
• Actively monitors customer satisfaction and feedback systems to drive continuous improvement
• Leads service by example and ensures highly visible and effective customer service management at all times
• Creates a culture where all store activity and assets are vehicles for showcasing and driving Brand equity
• Actively ensures Brand and product knowledge is transferred into sales skills in all relevant categories
• Manages an appealing, easy-to-shop environment for customers by ensuring visual merchandising and housekeeping standards are maintained consistently throughout the store
• Ensures store team compliance with all store policies and procedures
• Drives continuous improvement in stockroom processing and replenishment procedures
• Minimizes loss by ensuring all loss prevention procedures are followed
• Provides suggestions and ideas on ways to improve systems and processes
• Supports the recruitment and manages on-boarding, training and development of the store team and ensures all HR policies and procedures are adhered to
• Works with the Manager, Retail to identify strong performers with potential for growth
• Creates a high-performance culture in his/her store by setting clear expectations and targets, analyzing team performance, holding team members accountable, and giving appropriate and prompt feedback, including actively managing poor performance
• Coaches, motivates, and inspires team members to accomplish store goals and maximize their individual performance
• Actively collaborates and shares best practices to drive team performance
• Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance

Professional background/Experience:

• Functional: Minimum 4-6 years of work experience in a sports/fashion customer- and commercial-focused retail environment with a minimum of 12 months of Store Management responsibility
• Intermediate numeracy and literacy and advanced verbal communication skills
• Industry: Preferably in apparel/ fashion/ FW or FMCG Retail; Exposure: Sports
• Education:Related University Degree or 3-year Diploma
• Technology: Intermediate in MS Office Applications; Word, Excel, PowerPoint; and Outlook
• Language skills:Good command in oral and written Bahasa Indonesia
• Intermediate English in oral and written
• OtherPresentation Skill