Staff GPSO Customer Communication

HSBC Global Services Limited; Jakarta Pusat; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

HSBC Global Services Limited in Jakarta is seeking an Operations Support Associate to assist cheque book issuance, PIN printing, and related administrative tasks for corporate clients. You will handle inquiries, ensure timely processing, and maintain accurate records to support a smooth customer experience.

The role emphasizes accuracy, stakeholder communication, and adherence to regulatory guidelines. On-site work in Jakarta, with opportunities to grow within HSBC’s global operations network.

Qualifications

• General knowledge of HUB / ATMP system and computer literate.
• Good knowledge of basic accounting rules, knowledge of HSBC Products in general and credit card products in particular.
• Strong growth mindset, communication, interpersonal and analytical skills.
• Good communication and analytical thinking, time management and detail oriented.
• Able to create and maintain good relationships with internal and external stakeholders.

Responsibilities

• Responsible to support Cheque Book / Bilyet Giro / Payment Order issuance and PIN printing for Corporate business segments in accordance with regulatory guidelines and formal policy/procedure.
• Responsible for customer complaints, requests, and inquiries.
• Ensure all administrative responsibilities are completed within the SLA.
• Responsible for inventory stock management.

Skills

Customer service

Communication

Interpersonal skills

Analytical thinking

Time management

Detail oriented

Growth mindset

Tools

HUB/ATMP system

Job description

Some careers shine brighter than others.

If you’re looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.

Our GCOO organisation is critical for HSBC. This team partners closely with business teams to drive simplification and deliver exceptional customer outcomes in Asia and the Middle East region which covers 26 markets, 600+ offices and branches, and more than 140,000 employees. By strengthening our control environment and enhancing risk management, we drive operational excellence and enable the bank to deliver focused and sustainable growth in this super-region.

Responsibilities:

• Responsible to support Cheque Book / Bilyet Giro / Payment Order issuance and PIN printing for Corporate business segments in accordance with regulatory guidelines and formal policy/procedure.
• Responsible for customer complaints, requests, and inquiries.
• Ensure all administrative responsibilities are completed within the SLA.
• Responsible for inventory stock management.

To be successful in this role, you should meet the following requirements:

• General knowledge of HUB / ATMP system and computer literate.
• Good knowledge of basic accounting rules, knowledge of HSBC Products in general and credit card products in particular.
• Strong growth mindset, communication, interpersonal and analytical skills
• Good communication and analytical thinking, time management and detail oriented.
• Able to create and maintain good relationships with internal and external stakeholders.

You’ll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and every opinion counts. We take pride in providing a workplace that fosters professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. We want everyone to achieve their potential with equality regardless of gender, ethnicity, disability, religion, age, or any other trait protected by applicable law. If you need any support or have any access requirements, we encourage you to inform us through email at [e-mail] at the time of your application, so that we can support you through your recruitment journey.