Staff GPSO Contact Center

HSBC Global Services Limited; Jakarta Pusat; Presencial; IDR 60 000 000 - 90 000 000; Tempo integral

Resumo da oferta

HSBC Global Services Limited in Jakarta is seeking a customer contact centre professional to handle inbound and outbound communications for corporate customers. You will resolve issues with speed and accuracy, leveraging knowledge of HSBC products and processes, while maintaining compliance and quality standards.

The role requires Bahasa Indonesia fluency with working English, strong communication and analytical skills, and the ability to work rotating shifts in a high-volume environment.

Qualificações

• Fluency in Bahasa Indonesia and working proficiency in English.
• Strong communication skills are essential in a high-volume contact centre environment.
• Analytical and problem-solving capability with ownership and follow-through.
• Flexible/rotating shifts in a fast-paced contact centre environment.

Responsabilidades

• Handle inbound/outbound customer contacts across HSBC products and propositions, with focus on corporate customers.
• Provide fast and efficient service by making decisions within authority parameters.
• Deliver first-contact resolution by diagnosing issues, researching, and following up or routing escalations.
• Achieve individual KPIs while maintaining high service quality, documentation standards, and compliance.

Conhecimentos

Bahasa Indonesia

English

Communication

Analytical thinking

Problem solving

Shift flexibility

Descrição da oferta de emprego

Some careers shine brighter than others.

If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.

Our GCOO organisation is critical for HSBC. This team partners closely with business teams to drive simplification and deliver exceptional customer outcomes in Asia and the Middle East region which covers 26 markets, 600+ offices and branches, and more than 140,000 employees. By strengthening our control environment and enhancing risk management, we drive operational excellence and enable the bank to deliver focused and sustainable growth in this super-region.

Responsibilities:

• Handle inbound/outbound customer contacts across HSBC products and propositions, with focus on corporate customers.


• Provide fast and efficient service by making decisions upon request or transactions defined within his/her parameters of authority.


• Deliver first-contact resolution by accurately diagnosing issues, completing required research, following up with customers, or routing/escalating to the right team.


• Achieve individual KPIs while maintaining high service quality, documentation standards, and compliance at all times.

To be successful in this role, you should meet the following requirements:

• 1 year of working experience in Contact Centre area


• Possess strong communication skills in Bahasa Indonesia and working proficiency in English


• Possess strong analytical and problem-solving capability; able to take ownership, follow through, and ensure "right first time" outcomes.


• Possess flexible/rotating shifts in a high-volume, fast-paced contact center environment.

You'll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and every opinion counts. We take pride in providing a workplace that fosters professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. We want everyone to achieve their potential with equality regardless of gender, ethnicity, disability, religion, age, or any other trait protected by applicable law. If you need any support or have any access requirements, we encourage you to inform us through email at [e-mail] at the time of your application, so that we can support you through your recruitment journey.