Staff GPSO Cash

HSBC Global Services Limited; Jakarta Pusat; On-site; IDR 90,000,000 - 240,000,000; Full time

Job summary

HSBC Global Services Limited in Jakarta seeks a professional to support the GCOO organization with accounting basics, product knowledge, and HUB/ATMP system proficiency. You will manage corporate cheque and payment processing, ensure accurate administrative tasks, and maintain strong relationships with internal and external stakeholders.

Fluent written and spoken English is required to communicate effectively and uphold service levels.

Qualifications

• Understand basic accounting rules and HSBC product knowledge.
• Familiarity with HUB/ATMP system and general computer literacy.
• Strong growth mindset, communication, interpersonal and analytical skills.
• Proficient in written and spoken English.

Responsibilities

• Support Cheque Book / Bilyet Giro / Payment Order issuance and PIN printing for Corporate segments per policy.
• Process customer requests, queries, and complaints promptly.
• Manage inventory stock and related records.
• Ensure all administrative tasks are completed within the SLA.

Skills

Accounting basics

HSBC products knowledge

HUB/ATMP system

Growth mindset & communication

English proficiency

Job description

Some careers shine brighter than others.

If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.

Our GCOO organisation is critical for HSBC. This team partners closely with business teams to drive simplification and deliver exceptional customer outcomes in Asia and the Middle East region which covers 26 markets, 600+ offices and branches, and more than 140,000 employees. By strengthening our control environment and enhancing risk management, we drive operational excellence and enable the bank to deliver focused and sustainable growth in this super-region.

Responsibilities:

• Understanding of basic accounting rules, knowledge of HSBC Products in general and credit card products in particular.
• Good Knowledge in HUB / ATMP system and computer literate.
• Strong growth mindset, communication, interpersonal and analytical skills
• Good command of written and spoken English.
• Able to create and maintain good relationships with internal and external stakeholders.

To be successful in this role, you should meet the following requirements:

• Responsible o support Cheque Book / Bilyet Giro / Payment Order issuance and PIN printing for Corporate business segments in accordance with regulatory guidelines and formal policy/procedure.
• Responsible for processing customer requests, queries, and complaints.
• Responsible for inventory stock management.
• Ensure all administrative responsibilities are completed within the SLA.

You’ll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and every opinion counts. We take pride in providing a workplace that fosters professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. We want everyone to achieve their potential with equality regardless of gender, ethnicity, disability, religion, age, or any other trait protected by applicable law. If you need any support or have any access requirements, we encourage you to inform us through email at [e-mail] at the time of your application, so that we can support you through your recruitment journey.