Sponsorhip Relation & Product Enhancement (SRPE) Officer

World Vision; Tangerang Selatan; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

World Vision Indonesia is seeking a Sponsorship Relations & Product Enhancement (SRPE) Officer to manage sponsorship operations, support the development of sponsor engagement materials, and align sponsorship activities with national strategy and donor commitments.

The role collaborates with zonal and AP teams, CSOs and sponsors to enhance communications, streamlining processes and improving the overall sponsorship experience for children and communities.

Responsibilities

• Vision for sponsorship: Support and communicate a compelling vision for sponsorship as a transformative relationship and actively promote the integration of sponsorship and programming for ministry impact.
• Child Sponsorship policy, standards and essentials implementation: Manage and support the APs/Zonals Child Sponsorship implementation strategy to achieve the organisational mandate of an enriching experience for children, sponsors and fulfilling donor promise.
• Children's Experience of Sponsorship: Support the Sponsor Relation & Product Enhancement Coordinator in promoting Child Engagement to ensure children's experience of sponsorship is meaningful, enjoyable and transformative, builds children's skills and leadership.
• Integration and planning: Contributes to ensure integration within sponsorship services process for the sustained well-being of children families and communities and an enriched supporter/sponsor experience.
• Sponsorship Monitoring and Reporting: Provide subject matter expertise and ensure regular review of performance SOI & Rich Media and monthly Exception Reports (HOPE) and tracking sources.
• Organisational Capacity: Sponsorship Field Capacity Building: Manage and support Sponsorship capacity building trainings, modules and resources within Zonal and APs influencing practices for delivery of quality Sponsorship.

Job description

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children's life stories!

Employee Contract Type:

Local - Fixed Term Employee (Fixed Term)

Job Description:

The Sponsorhip Relations & Product Enhancement (SRPE) Officer provides management and support to the Zonal and APs management of sponsorship operations, sponsorship business systems, guidelines and standards for improved performance and relationship between the child, family and community with sponsors and Support Offices, specifically on development of sponsor engagement (Correspondences & Rich Media), including sponsor visit. This position also responsible to enhance the effectiveness of communication mechanism and process, building capacity of AP team and developing guidelines that contribute to the achievement of WVI Indonesia Strategy Mandate Priority in respect to existing policies and standards.

The position supports and provides National Office level technical oversight to zonal/APs in mainstreaming of Sponsorship in Programming and Sponsorship Standards while working closely with children and community, also liaises with SOs or GC on matters related to Sponsorship products and other services such as correspondences, Rich Media, and sponsor visit.. This position works closely with the SRPE Coordinator to address gaps identified through Sponsorship data to achieve sponsorship excellence.

Leadership, Strategy, and Policy Implementation

• Vision for sponsorship : Support and communicate a compelling vision for sponsorship as a transformative relationship and actively promote the integration of sponsorship and programming for ministry impact. Support strategic understanding and ownership of Child Sponsorship to perspective AP/Zonal Manage or lead engagement with Zonal/AP in influencing, interpreting and implementing sponsorship strategy, policy and procedure through an integrated approach. undefined
• Child Sponsorship policy, standards and essentials implementation : Manage and support the APs/Zonals Child Sponsorship implementation strategy to achieve the organisational mandate of an enriching experience for children, sponsors and fulfilling donor promise, meeting sponsorship standards. Provide analysis of the extent of the current situation and recommendation within AP/Zonal undefined
• Children's Experience of Sponsorship : Support the Sponsor Relation & Product Enhancement Coordinator in promoting Child Engagement to ensure children's experience of sponsorship is meaningful, enjoyable and transformative, builds children's skills and leadership, undefined
• Integration and planning : Contributes to ensure integration within sponsorship services process for the sustained well-being of children families and communities and an enriched supporter/sponsor experience.

Sponsorship Management:

Sponsorship Operations Management:

Provide management to implementation of effective Sponsorship Operations with processes managed efficiently adhering to global and national Sponsorship Standards and quality. Provide management at all levels of the organisation to ensure key sponsorship processes (quality, performance, capacity building, sponsor engagement are prioritised, measured and monitored Engage with relevant National Office stakeholders such as Operations, technical teams, and administration/support teams for successful implementation of Child Sponsorship services deliverables, targets and plans. Identify and address gaps, issues on sponsorship service operations at NO level, Zonal, Area Programmes. undefined

Sponsorship Monitoring and Reporting :

Provide subject matter expertise and ensure regular review of performance SOI & Rich Media and monthly Exception Reports (HOPE) and tracking sources. (Interpret implications and advise key areas for functional and line management action on specific issues and addressing key performance gaps). Interpret implications, identify emerging issues, reconcile performance status and advise key areas for functional and line management action. Monitor reports and identify potential risks, coordinate risk mitigation efforts and develop support plan. Monitor and report on progress against corrective and management actions.

Organisational Capability

Sponsorship Field Capacity Building: Manage and support Sponsorship capacity building trainings, modules and resources within Zonal and APs influencing practices for delivery of quality Sponsorship. Equip Zonal and AP Staff (community volunteers and partners) : Zonal and AP staff are trained and equipped with tools and skills to engage with children, youth and community volunteers in facilitating quality, effective and efficient sponsorship processes, and deliverables and be active agents of ch