Spa Therapist Supervisor

Dijiwa Sanctuaries; Kecamatan Ubud; On-site; IDR 133,920,000 - 223,200,000; Full time

Job summary

Dijiwa Sanctuaries’ Mathis Retreat Ubud seeks a Spa Therapist Supervisor to lead a team of therapists in delivering luxe wellness journeys aligned with Indonesian healing traditions. You will mentor staff, uphold quality standards, and collaborate with the hotel team to create seamless guest experiences in a serene, boutique setting.

Responsibilities include supervising daily spa operations, ensuring exceptional service, managing scheduling, and maintaining a warm, guest-centric atmosphere while

Qualifications

• Minimum 2 years of professional spa therapy experience with at least 1 year in a supervisory or team lead role.
• Certified in massage therapy and spa treatments from an accredited institution.
• Good command of English (written and spoken); Indonesian language proficiency is an advantage.
• Positive attitude, strong guest service orientation, and ability to work flexible hours including weekends and holidays.

Responsibilities

• Lead daily spa operations and supervise a team of therapists.
• Maintain rigorous quality standards and a warm, boutique guest experience.
• Collaborate closely with hotel teams to ensure seamless guest journeys and treatments.

Skills

Advanced massage

Team leadership

Guest service

Time management

Spa products

Safety protocols

Hygiene standards

Job description

Join our sanctuary team at Mathis Retreat Ubud as a Spa Therapist Supervisor, where you will lead a team of talented therapists in delivering transformative wellness experiences that nurture the soul of every guest. At Dijiwa Sanctuaries, we believe that true luxury lies in the genuine connection between our team members and our guests, and as a supervisor, you will be pivotal in cultivating this atmosphere of warmth and authenticity. You will oversee daily spa operations, ensuring that each treatment reflects our commitment to exceptional service while maintaining the serene, intimate atmosphere that defines our boutique hospitality. Your role extends beyond technical expertise—it encompasses mentoring your team, maintaining our rigorous quality standards, and collaborating closely with the wider hotel team to create seamless guest journeys. Success in this position means fostering a collaborative environment where your therapists thrive, guests leave feeling rejuvenated beyond their expectations, and the spa becomes a standout highlight of their Dijiwa experience. You will be the guardian of our wellness philosophy, translating the essence of Indonesian healing traditions into modern, personalized treatments that resonate with our diverse international guests. This is an opportunity to grow your leadership skills in a luxury setting while contributing to the legacy of sanctuary and soul that Dijiwa Sanctuaries embodies.

Qualifications

Minimum 2 years of professional spa therapy experience with at least 1 year in a supervisory or team lead role. Certified in massage therapy and spa treatments from an accredited institution. Good command of English (written and spoken); Indonesian language proficiency is an advantage. Must possess a positive attitude, strong guest service orientation, and ability to work flexible hours including weekends and holidays.

Required Skills

• Advanced massage therapy and spa treatment techniques
• Team leadership and staff supervision abilities
• Exceptional guest service and interpersonal communication
• Strong organizational and time management skills
• Knowledge of spa products
• treatments
• and safety protocols
• Problem-solving and conflict resolution capabilities
• Attention to detail and quality assurance mindset
• Ability to work in a fast-paced
• luxury hospitality environment

Nice to Have

• Additional certifications in holistic wellness modalities (e.g.
• aromatherapy
• reflexology)
• Fluency in Mandarin or other international languages
• Previous experience in luxury boutique hotels or resorts
• Familiarity with Indonesian traditional healing practices
• Basic yoga or meditation instruction knowledge