SPA SUPERVISOR

Glaze Spa Lombok; Lombok; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Glaze Spa Lombok in Kuta, Lombok is seeking a hands-on Spa Supervisor to lead our team, uphold Glaze standards and ensure smooth daily operations.

You will oversee service delivery, cleanliness, scheduling and guest experience, acting as eyes and ears on the floor to maintain exceptional quality. The ideal candidate is organized, detail-oriented and experienced in spa, hospitality or wellness settings.

Qualifications

• Must be hands-on with a strong eye for detail.
• Experience leading spa/hospitality teams is preferred.
• Excellent organisational skills and ability to manage multiple tasks.
• Guest-service mindset with a calm, professional approach.

Responsibilities

• TEAM SUPERVISION: Supervise and support the team throughout the day; ensure staff follow Glaze SOPs and service standards; monitor performance and teamwork; provide feedback and address issues; manage breaks and floor coverage.
• CLEANLINESS & PRESENTATION: Maintain exceptional cleanliness across the spa; conduct regular walk-throughs; check treatment rooms; monitor reception, toilets, showers and common areas; ensure towels, linens, products and amenities are well-presented.
• DAILY OPERATIONS: Assist with daily scheduling and therapist allocation; coordinate availability and room allocation; manage last-minute changes, cancellations and walk-ins; ensure opening and closing procedures are followed; monitor stock levels and minimize waste.
• GUEST EXPERIENCE: Ensure every guest receives high-quality service; handle concerns professionally; escalate when necessary; communicate feedback to the team.
• QUALITY CONTROL: Ensure treatments meet Glaze standards; monitor hygiene and protocols; identify issues and ensure follow-up; report recurring problems to Management.

Job description

Glaze — House of Wellness | Kuta, Lombok

We’re looking for a hands-on, detail-oriented Spa Supervisor who can lead our team, maintain our standards and make sure the spa runs smoothly every day.

You will be the eyes and ears on the floor — ensuring our team, our space and our guest experience are always up to Glaze standards.

YOUR RESPONSIBILITIES

TEAM SUPERVISION

• Supervise and support the team throughout the day
• Ensure staff follow Glaze SOPs and service standards
• Monitor performance, attitude and teamwork
• Give feedback and address issues when standards are not met
• Manage breaks and daily floor coverage

CLEANLINESS & PRESENTATION

• Maintain exceptional cleanliness across the entire spa
• Conduct regular walk-throughs throughout the day
• Check treatment rooms before & after treatments
• Monitor reception, toilets, showers & common areas
• Ensure towels, linens, products & amenities are clean, organised and beautifully presented
• Have an exceptional eye for detail and notice the things others miss

DAILY OPERATIONS

• Assist with daily scheduling and therapist allocation
• Coordinate therapist availability and room allocation
• Manage last-minute changes, cancellations & walk-ins
• Ensure opening & closing procedures are completed correctly
• Monitor inventory and stock levelsMinimise unnecessary product waste

GUEST EXPERIENCE

• Ensure every guest receives a high level of service
• Handle guest concerns and complaints professionally
• Resolve issues within your responsibility and escalates when necessary
• Communicate guest feedback to the team
• Identify problems before they affect the guest

QUALITY CONTROL

• Ensure treatments are delivered according to Glaze standards
• Monitor hygiene and service protocols
• Identify operational issues and make sure they are followed up
• Report recurring staff or operational issues to the Management

WE’RE LOOKING FOR SOMEONE WHO IS

• A confident and natural leader
• Extremely organised & proactive
• Has an exceptional eye for detail
• Passionate about cleanliness & presentation
• Comfortable giving feedback & holding people accountable
• Calm and professional under pressure
• Guest-focused and service-minded
• Someone who takes ownership
• Experienced in spa, hospitality, hotel or wellness environments