Spa Operations & Guest Experience Lead

Ids Medical Systems Group; Jawa Barat; On-site; IDR 360,000,000 - 720,000,000; Full time

Job summary

JW Marriott Jakarta is seeking a Spa Director to supervise and coordinate the spa team across salon, skin care, reservations, reception, massage and locker rooms, ensuring guest and employee satisfaction while meeting budget goals. The ideal candidate has a high school diploma or GED and at least two years in spa or guest services, with proven leadership, budget awareness, and a focus on quality service.

You will maintain operations, train staff, oversee safety and cleanliness, and drive a

Qualifications

• High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.
• Experience supervising spa staff and coordinating service delivery.
• Ability to manage inventory and maintain cleanliness and standards.

Responsibilities

• Supervises and coordinates activities of spa staff delivering services.
• Ensures supplies, equipment, and uniforms are available.
• Oversees budget, payroll, and financial reporting.
• Maintains spa cleanliness and equipment upkeep.
• Fosters exceptional guest service and handles guest feedback.

Skills

Spa operations

Guest services

Team leadership

Budget management

Education

High school diploma or GED

Job description

JW Marriott Jakarta is seeking a Spa Director to supervise and coordinate the spa team across salon, skin care, reservations, reception, massage and locker rooms, ensuring guest and employee satisfaction while meeting budget goals. The ideal candidate has a high school diploma or GED and at least two years in spa or guest services, with proven leadership, budget awareness, and a focus on quality service.

You will maintain operations, train staff, oversee safety and cleanliness, and drive a