SPA MANAGER

Jeeva Resorts; Pemenang; On-site; IDR 288,000,000 - 504,000,000; Full time

Job summary

Jeeva Resorts seeks an experienced Spa Manager to lead daily operations and guest experiences on site in Indonesia. You will drive spa performance, guest satisfaction, and team development in a luxury resort setting.

You will oversee staff, inventory, budgets, and promotions, ensuring high service standards across treatments and facilities while aligning with sales and marketing goals.

Qualifications

• Bachelor’s degree or Diploma in Hospitality, Spa Management, Business or related field.
• Minimum 2 years of experience in Spa Management.
• Strong knowledge of spa operations, treatments, and guest service standards.
• Excellent leadership, communication and interpersonal skills.
• Strong sales, marketing and business development skills.
• Good command of English, written and spoken.
• Able to manage staff, inventory, budgets and daily spa operations.
• Professional, well-groomed, and customer-oriented.

Responsibilities

• Manage and oversee daily spa operations to ensure smooth and efficient service.
• Ensure exceptional guest experiences and high service standards.
• Lead, train, and motivate the spa team to achieve operational and service goals.
• Develop spa promotions and strategies to maximize revenue and occupancy.
• Monitor spa revenue, expenses, inventory, and overall performance.
• Ensure all treatments, facilities, and services meet quality and safety standards.
• Handle guest feedback and resolve complaints professionally.
• Coordinate with Front Office, Sales, Marketing, and other departments.

Skills

Spa Management

Leadership

Communication

Interpersonal skills

Sales & Marketing

Staff Management

English Proficiency

Budgeting

Guest Service

Professional Demeanor

Education

Bachelor’s degree / Diploma in Hospitality or Spa Management

Job description

Bachelor’s degree or Diploma in Hospitality, Spa Management, Business, or related field.

Minimum 2 years of experience in Spa Management, preferably in a luxury hotel or resort.

Strong knowledge of spa operations, treatments, and guest service standards.

Excellent leadership, communication, and interpersonal skills.

Strong sales, marketing, and business development skills.

Good command of English, both written and spoken.

Able to manage staff, inventory, budgets, and daily spa operations.

Professional, well-groomed, and customer-oriented.

KEY RESPONSIBILITIES:

Manage and oversee daily spa operations to ensure smooth and efficient service.

Ensure exceptional guest experiences and high service standards.

Lead, train, and motivate the spa team to achieve operational and service goals.

Develop spa promotions and strategies to maximize revenue and occupancy.

Monitor spa revenue, expenses, inventory, and overall performance.

Ensure all treatments, facilities, and services meet quality and safety standards.

Handle guest feedback and resolve complaints professionally.

Coordinate with Front Office, Sales, Marketing, and other departments.