Software Lifecycle & Adoption Lead — Networking & Security

NTT Limited; Jakarta Pusat; Vor Ort; IDR 334.800.000 - 613.800.000; Vollzeit

Zusammenfassung

NTT DATA in Jakarta is seeking a Software Lifecycle Specialist to drive customer value realization and adoption of Cisco software across Networking, Data Center Networking, Security and Collaboration. You will partner with customers to understand business goals, onboard effectively, accelerate use-case adoption, and maximize ROI while strengthening long-term strategic relationships.

You will lead customer engagement, craft success plans, track adoption metrics, coordinate with Cisco and NTT DATA

Qualifikationen

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field.
• 5+ years of experience in Customer Success, Technical Account Management, Consulting, or IT Services.
• Experience working with enterprise networking, data center, cybersecurity technologies and Collaboration.
• Strong understanding of software adoption strategies and customer lifecycle management.
• Excellent stakeholder management and communication skills.
• Ability to translate technical capabilities into business outcomes.

Aufgaben

• Build trusted relationships with customer stakeholders including IT leadership, architects, and operations teams.
• Develop and execute Customer Success Plans aligned with customer business goals and technology strategies.
• Serve as the primary point of contact for software adoption and value realization.
• Drive adoption of Cisco software capabilities across portfolios: Enterprise Networking, Data Center Networking, Security, Collaboration.
• Identify and prioritize high-value use cases aligned with customer business outcomes.
• Monitor product usage, health metrics, and adoption KPIs to ensure customers achieve desired outcomes.
• Provide guidance on best practices to maximize platform capabilities.
• Guide customers through the Cisco Customer Success Lifecycle including Onboard, Implement, Engage, Adopt, Expand, and Renew.
• Track customer milestones, adoption progress, and risk indicators.
• Proactively address adoption barriers and coordinate remediation plans.
• Collaborate with Cisco and NTT Data teams to ensure successful deployment and adoption.
• Coordinate resources to support customer use cases and technical enablement.
• Represent the voice of the customer within Cisco to improve products and services.
• Identify opportunities for solution expansion and additional value realization.
• Support renewal and growth conversations by demonstrating realized business outcomes.
• Track and report on customer adoption metrics, health scores, and success milestones.
• Provide regular business reviews highlighting value delivered, adoption progress, and future opportunities.

Kenntnisse

Customer Success

Technical Account Management

Communication skills

Stakeholder management

Business outcomes

Ausbildung

Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field

Jobbeschreibung

NTT DATA in Jakarta is seeking a Software Lifecycle Specialist to drive customer value realization and adoption of Cisco software across Networking, Data Center Networking, Security and Collaboration. You will partner with customers to understand business goals, onboard effectively, accelerate use-case adoption, and maximize ROI while strengthening long-term strategic relationships.

You will lead customer engagement, craft success plans, track adoption metrics, coordinate with Cisco and NTT DATA