Cisco Software Lifecycle Specialist

NTT Limited; Jakarta Pusat; On-site; IDR 334,800,000 - 613,800,000; Full time

Job summary

NTT DATA in Jakarta is seeking a Software Lifecycle Specialist to drive customer value realization and adoption of Cisco software across Networking, Data Center Networking, Security and Collaboration. You will partner with customers to understand business goals, onboard effectively, accelerate use-case adoption, and maximize ROI while strengthening long-term strategic relationships.

You will lead customer engagement, craft success plans, track adoption metrics, coordinate with Cisco and NTT DATA

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field.
• 5+ years of experience in Customer Success, Technical Account Management, Consulting, or IT Services.
• Experience working with enterprise networking, data center, cybersecurity technologies and Collaboration.
• Strong understanding of software adoption strategies and customer lifecycle management.
• Excellent stakeholder management and communication skills.
• Ability to translate technical capabilities into business outcomes.

Responsibilities

• Build trusted relationships with customer stakeholders including IT leadership, architects, and operations teams.
• Develop and execute Customer Success Plans aligned with customer business goals and technology strategies.
• Serve as the primary point of contact for software adoption and value realization.
• Drive adoption of Cisco software capabilities across portfolios: Enterprise Networking, Data Center Networking, Security, Collaboration.
• Identify and prioritize high-value use cases aligned with customer business outcomes.
• Monitor product usage, health metrics, and adoption KPIs to ensure customers achieve desired outcomes.
• Provide guidance on best practices to maximize platform capabilities.
• Guide customers through the Cisco Customer Success Lifecycle including Onboard, Implement, Engage, Adopt, Expand, and Renew.
• Track customer milestones, adoption progress, and risk indicators.
• Proactively address adoption barriers and coordinate remediation plans.
• Collaborate with Cisco and NTT Data teams to ensure successful deployment and adoption.
• Coordinate resources to support customer use cases and technical enablement.
• Represent the voice of the customer within Cisco to improve products and services.
• Identify opportunities for solution expansion and additional value realization.
• Support renewal and growth conversations by demonstrating realized business outcomes.
• Track and report on customer adoption metrics, health scores, and success milestones.
• Provide regular business reviews highlighting value delivered, adoption progress, and future opportunities.

Skills

Customer Success

Technical Account Management

Communication skills

Stakeholder management

Business outcomes

Education

Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field

Job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Role Overview

The Software Lifecycle Specialist is responsible for driving customer value realization and adoption of Cisco software solutions across key Cisco portfolios including Networking, Data Center Networking,Security and Collaboration. The SLS partners closely with customers to understand their business objectives, ensure successful onboarding, accelerate use-case adoption, and maximize the return on investment from Cisco technologies. This role acts as a trusted advisor to customers, ensuring they achieve measurable outcomes through the effective use of Cisco solutions while strengthening long-term strategic relationships.

Key Responsibilities

Customer Engagement & Success

• Build trusted relationships with customer stakeholders including IT leadership, architects, and operations teams.
• Develop and execute Customer Success Plans aligned with customer business goals and technology strategies.
• Serve as the primary point of contact for software adoption and value realization.

Software Adoption & Value Realization

• Drive adoption of Cisco software capabilities across the following portfolios: Enterprise Networking Data Center Networking Security Collaboration
• Identify and prioritize high-value use cases aligned with customer business outcomes.
• Monitor product usage, health metrics, and adoption KPIs to ensure customers achieve desired outcomes.
• Provide guidance on best practices to maximize platform capabilities.

Lifecycle Management

• Guide customers through the Cisco Customer Success Lifecycle including Onboard, Implement, Engage, Adopt, Expand, and Renew.
• Track customer milestones, adoption progress, and risk indicators.
• Proactively address adoption barriers and coordinate remediation plans.

Cross-Functional Collaboration

• Collaborate with Cisco and NTT Data teams including Sales, Solution Engineering, Delivery, Technical Assistance Center (TAC), and Partners to ensure successful deployment and adoption.
• Coordinate resources to support customer use cases and technical enablement.

Customer Advocacy

• Represent the voice of the customer within Cisco to improve products, services, and customer experience.
• Identify opportunities for solution expansion and additional value realization.
• Support renewal and growth conversations by demonstrating realized business outcomes.

Reporting & Insights

• Track and report on customer adoption metrics, health scores, and success milestones.
• Provide regular business reviews highlighting value delivered, adoption progress, and future opportunities.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field.
• 5+ years of experience in Customer Success, Technical Account Management, Consulting, or IT Services.
• Experience working with enterprise networking, data center, cybersecurity technologies and Collaboration
• Strong understanding of software adoption strategies and customer lifecycle management.
• Excellent stakeholder management and communication skills.
• Ability to translate technical capabilities into business outcomes.

Preferred Qualifications

• Experience with Cisco technologies and architectures such as enterprise networking, SD-WAN, data center networking, and security platforms.
• Familiarity with subscription and SaaS consumption models.
• Experience using customer success platforms, telemetry data, and adoption analytics.
• Certifications in networking or security (e.g., Cisco certifications) are a plus.

Key Competencies

• Customer-centric mindset
• Strategic thinking and business acumen
• Technical credibility
• Data-driven decision making
• Collaboration and influence across teams
• Problem solving and proactive risk management

Success Metrics

• Customer adoption and consumption of Cisco software capabilities
• Achievement of defined customer business outcomes
• Customer health score and satisfaction (CSAT/NPS)
• Renewal and expansion opportunities
• Reduction in adoption barriers and operational risks

Workplace type:

About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society? Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future. You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!