SMB Operation Admin

Monee; Jakarta Pusat; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Monee is seeking an Operations Coordinator in Jakarta to support Co-Fund Management, Legal Documentation Tracking, and Outlet Management. The role involves maintaining master lists, ensuring signed letters, and overseeing invoicing, onboarding status, and document control.

Ideal candidates have 1–2 years in operations or coordination, strong Excel or Google Sheets skills, and a keen eye for detail. Collaboration with KAMs, Finance, and Merchant Operations is essential.

Qualifications

• Bachelor’s degree from any major.
• 1-2 years of operations/administrative/coordination experience.
• Experience with contracts, legal documents, or financial tracking is a plus.
• Advanced proficiency in Excel or Google Sheets for tracking, monitoring, and reconciling data.
• Experience with document control, filing systems, and ensuring data privacy/compliance.
• Exceptional attention to detail and the ability to manage multiple tracking lists (co-fund, legal docs, EDCs).
• Ability to follow strict SOPs regarding documentation and legal sign-offs.
• Strong interpersonal skills to coordinate effectively with KAMs, Merchant Operations, Finance, and external merchants.

Responsibilities

• Maintain a master list of all ongoing co-fund deals with merchants, monitoring active periods and upcoming expirations to facilitate timely extensions.
• Monitor the status of Co-Fund Confirmation Letters, ensuring they are fully signed before any activation.
• Oversee the co-fund invoicing process, tracking payments to verify that co-fund contributions have been successfully paid by the merchant to us.
• Track onboarding status and ensure KAMs progress deals through the pipeline.
• Monitor the completion and collection of critical legal documents (NDA, Agreement) from merchants by the KAMs.
• Coordinate the physical signing process, ensuring all documents are collected, scanned, and systematically archived (both softcopy and hardcopy) for audit and compliance purposes.
• Conduct initial checks on merchants who have passed the PTEN stage.
• Identify outlets that require additional supplemental documentation or have been rejected during the Anti-Fraud checking process, flagging them for the relevant teams.
• Coordinate the logistics for EDC used for exhibitions, including compiling exhibition lists and collaborating with the Merchant Operations team to pull out devices upon event completion.
• Identify inactive stores and manage the pullout of EDC in collaboration with Merchant Operations to prevent asset loss.
• Compile and manage credentials for new outlets, specifically supporting the implementation of new SPLX Toggle flows within the partner application.
• Provide documentation and administrative support for special projects and initiatives as they arise, ensuring all operational tasks are completed accurately and on time.

Skills

Excel (VLOOKUP, PivotTables)

Documentation & filing

Data privacy/compliance

Multi-tasking / time management

Interpersonal communication

Education

Bachelor’s degree

Tools

Google Sheets

Job description

Co-fund Management

• Maintain a master list of all ongoing co-fund deals with merchants, monitoring active periods and upcoming expirations to facilitate timely extensions.
• Monitor the status of Co-Fund Confirmation Letters, ensuring they are fully signed before any activation.
• Oversee the co-fund invoicing process, tracking payments to verify that co-fund contributions have been successfully paid by the merchant to us.

Legal Documentation Tracking

• Track the real-time status of merchant onboarding to identify bottlenecks and ensure KAMs progress deals through the pipeline.
• Monitor the completion and collection of critical legal documents (NDA, Agreement) from merchants by the KAMs.
• Coordinate the physical signing process, ensuring all documents are collected, scanned, and systematically archived (both softcopy and hardcopy) for audit and compliance purposes.

Merchant Onboarding & Outlet Management Support

• Conduct initial checks on merchants who have passed the PTEN stage.
• Identify outlets that require additional supplemental documentation or have been rejected during the Anti-Fraud checking process, flagging them for the relevant teams.
• Coordinate the logistics for EDC used for exhibitions, including compiling exhibition lists and collaborating with the Merchant Operations team to pull out devices upon event completion.
• Identify inactive stores and manage the pullout of EDC in collaboration with Merchant Operations to prevent asset loss.
• Compile and manage credentials for new outlets, specifically supporting the implementation of new SPLX Toggle flows within the partner application.

Ad Hoc Support

• Provide documentation and administrative support for special projects and initiatives as they arise, ensuring all operational tasks are completed accurately and on time.

Requirements

• Bachelor’s degree from any major.
• 1-2 years of experience in an operations, administrative, or coordination role.
• Prior experience handling contracts, legal documents, or financial tracking is a strong plus.
• Advanced proficiency in Microsoft Excel (VLOOKUP, Pivot Tables) or Google Sheets for tracking, monitoring, and reconciling data.
• Experience with document control, filing systems, and ensuring data privacy/compliance.
• Exceptional attention to detail and the ability to manage multiple tracking lists (co-fund, legal docs, EDCs).
• Ability to follow strict SOPs regarding documentation and legal sign-offs.
• Strong interpersonal skills to coordinate effectively with KAMs, Merchant Operations, Finance, and external merchants.

Proactive in identifying bottlenecks in the onboarding or documentation process and suggesting solutions.

Must handle sensitive legal and financial documents with the highest level of confidentiality and ethics.