Site Reliability Engineer

DANA Indonesia; Jakarta Pusat; On-site; IDR 300,000,000 - 520,000,000; Full time

Job summary

DANA Indonesia is seeking a DevOps/SRE professional to own day-to-day reliability and operations for the Business Automation platform and KYB services. You will ensure stable, resilient systems and reduce dependency on individuals.

You’ll operate Kubernetes workloads, ingress, CI/CD pipelines, and monitoring, build runbooks, automate recurring tasks, and support infrastructure as code while collaborating with engineering leadership on architecture and incident response.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Systems, or related field, or equivalent practical experience.
• 1-2 years of experience in systems administration, DevOps, infrastructure, or IT operations.
• Hands-on knowledge of Linux administration, including permissions, networking, storage, and troubleshooting.
• Strong networking fundamentals: TCP/IP, DNS, routing, load balancing, firewalls.
• Scripting skills in Python, Go, or Bash to automate tasks.
• Familiarity with virtualization, Docker, and Kubernetes; production experience preferred.
• Exposure to Infrastructure as Code (Terraform/Ansible) and Git for version control.
• Familiarity with CI/CD pipelines (GitHub Actions / GitLab CI) and automated testing.
• Exposure to Alibaba Cloud or Azure; AWS or GCP also relevant.
• Familiarity with Grafana, OpenSearch, or ELK stack for observability.
• Strong troubleshooting mindset and clear written/verbal communication.

Responsibilities

• Operate and maintain the Automation platform day to day, including Kubernetes workloads, ingress, and load balancing.
• Manage secrets, CI/CD pipelines, and monitoring to detect failures automatically.
• Write and maintain runbooks and operational documentation with limited existing material.
• Automate recurring operational work to reduce manual effort.
• Support infrastructure provisioning through Infrastructure as Code and review changes with engineering leadership.
• Assist root cause analysis after incidents using logs, metrics, and system behavior.
• Support backup, restore and disaster recovery exercises and verify recovery procedures.
• Gradually take ownership of defined operational areas as familiarity grows.

Skills

Linux administration

Networking fundamentals

Scripting (Python/Go/Bash)

Containerization (Docker/Kubernetes)

CI/CD concepts

Observability & monitoring

Troubleshooting mindset

Clear communication

Education

Bachelor's degree in Computer Science, Engineering, Information Systems, or related field

Tools

Terraform

Ansible

Git

GitHub Actions

GitLab CI

Grafana

OpenSearch

ELK stack

Alibaba Cloud

Azure

AWS

GCP

Kubernetes

Docker

Job description

Own the day-to-day reliability and operations of the Business Automation platform and KYB services, ensuring stable, resilient systems and reducing dependency on individual team members. This role strengthens operational ownership across the team while enabling engineering leadership to focus on architecture, design reviews, and quality assurance.

You’ll be working on:

• Operate and maintain the Automation platform running reliably day to day, including Kubernetes workloads, ingress and load balancing, secrets management, and CI/CD pipelines.
• Build and tune monitoring and alerting so failures are detected automatically before someone has to notice them manually, and ensure every alert has a clear owner and response path.
• Write and maintain runbooks and operational documentation, starting with services that currently have little or no documentation.
• Automate recurring operational work, reducing manual work and repetitive load on the team.
• Support infrastructure provisioning and configuration through Infrastructure as Code, reviewing changes with the Engineering Manager.
• Assist root cause analysis after incidents by gathering and reviewing evidence from logs, metrics, and system behaviour.
• Support backup, restore and disaster recovery exercises, and make sure recovery procedures actually work when needed.
• Gradually take independent ownership of defined operational areas as you build deeper familiarity with the platform.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience.
• 1-2 years of experience in systems administration, DevOps, infrastructure, or IT operations. Strong internship or project experience may also be considered.
• Hands-on knowledge of Linux administration, including permissions, networking, storage, performance troubleshooting, and command-line operations.
• Good understanding of networking fundamentals, including TCP/IP, DNS, routing, load balancing, and firewalls, with the ability to troubleshoot connectivity and latency issues.
• Scripting skills in Python, Go, or Bash to automate operational and infrastructure tasks.
• Familiarity with virtualization, Docker, and Kubernetes; experience operating containerized workloads in production is preferred.
• Exposure to Infrastructure as Code, particularly Terraform or Ansible, and version control using Git.
• Familiarity with CI/CD pipelines such as GitHub Actions or GitLab CI, including automated testing, builds, and deployment workflows.
• Exposure to cloud infrastructure, ideally Alibaba Cloud or Azure; experience with AWS or GCP is also relevant.
• Familiarity with observability and monitoring tools such as Grafana, OpenSearch, or the ELK stack.
• Strong troubleshooting mindset with a methodical approach to diagnosing production and infrastructure issues.
• Clear written and verbal communication, including the ability to document systems, share knowledge, collaborate with developers and product teams, and communicate calmly during incidents.