Settlement Operation Team Leader

Vantage; Jakarta Pusat; On-site; IDR 600,000,000 - 900,000,000; Full time

Benefits offered by this job

Leadership role

International environment

Professional development opportunities

Job summary

Vantage is seeking a Settlement Operation Team Leader to oversee the local Operations, Trading, and Customer Service teams, serving as the essential link to regional management and ensuring high operational quality. You will monitor performance, ensure regulatory awareness, and escalate critical issues in a timely manner.

The ideal candidate is a proven leader with experience in fast-paced financial services, strong cross-cultural communication, and a track record of driving process improvements

Qualifications

• Bachelor's degree in Business, Finance, Operations Management, or a related field.
• 3–5 years in operations management, team leadership, or site coordination.
• Experience in fintech, CFD/Forex, financial services, or BPO preferred.
• Strong stakeholder management and cross-cultural communication.
• Proficiency in Chinese or English (written and spoken).

Responsibilities

• Oversee daily operations of local Operations, Trading and Customer Service teams.
• Monitor performance, run quality checks, and report KPIs to regional leadership.
• Coordinate cross-country activities and manage timely escalations.
• Ensure regulatory awareness and adherence to local financial regulations.
• Drive continuous improvement and optimize processes across functions.
• Lead, develop and motivate diverse teams across multiple functions.

Skills

Leadership

Cross-cultural

Analytical skills

Stakeholder mgmt

Attention to detail

Communication skills

Regulatory awareness

Education

Bachelor's degree in Business/Finance/Ops

Job description

Vantage is a globally recognized multi-asset brokerage firm headquartered in Sydney, operating under the oversight of reputable regulatory authorities. With a workforce of over 1,000 employees spread across more than 30 offices worldwide, we bring over 15 years of industry experience to our clients. We offer trading opportunities in CFDs for Forex, Commodities, Indices, Shares, and Cryptocurrencies. Our commitment is to provide a robust trading environment, complemented by a fast and user-friendly trading platform, enabling our clients to capitalize on trading opportunities efficiently.

Position Summary

We are seeking a highly organized and proactive Settlement Operation Team Leader to oversee and monitor the overall performance of our local Operations, Trading, and Customer Service teams. This role serves as the critical liaison between local teams and regional management, ensuring effective communication, operational quality, regulatory awareness, and timely escalation of critical issues. The ideal candidate is a strong leader with cross-cultural communication skills and a proven track record in operations management within a fast-paced financial services environment.

Reporting Structure

• Reports to: Regional Operations Management
• Subordinates: Local Operations, Trading, and Customer Service teams

Key Responsibilities

Operational Oversight & Performance Monitoring:

• Monitor the daily operations and overall performance of the local Operations, Trading, and Customer Service teams to ensure operational standards and performance targets are consistently met.
• Conduct regular quality checks and analyze performance metrics to identify gaps and areas for improvement.
• Prepare and deliver actionable performance reports and recommendations to respective department managers and regional leadership.

Cross-Country Communication & Coordination:

• Serve as the primary liaison between the local site and regional management, facilitating effective communication and collaboration across countries, departments, and time zones.
• Ensure alignment of local operations with regional objectives, policies, and best practices.
• Coordinate with cross-functional teams to resolve operational bottlenecks and streamline workflows.
• Keep relevant managers and senior management informed of operational performance, critical incidents, and potential risks through regular reporting.
• Coordinate urgent escalations from identification through to resolution, ensuring timely and effective follow-up.
• Act as the central point of contact during operational incidents, facilitating clear communication and swift action.

Compliance & Continuous Improvement:

• Maintain a solid awareness of applicable local financial-services regulations, ensuring the team operates within regulatory requirements.
• Monitor adherence to company SOPs and internal policies, identifying operational risks and recommending process improvements.
• Drive a culture of continuous improvement, proactively identifying opportunities to enhance efficiency and service quality.

Qualifications & Experience

• Bachelor's degree in Business, Finance, Operations Management, or a related field.
• Minimum of 3-5 years of experience in operations management, team leadership, quality control, or site coordination. Experience in fintech, CFD/Forex, financial services, or a BPO environment is strongly preferred.
• Proven experience managing and developing teams, with the ability to lead across multiple functions.
• Strong stakeholder management and cross-cultural communication skills, with the ability to coordinate effectively across countries, departments, and time zones.
• Experience in quality control, performance monitoring, and reporting, with strong analytical and problem-solving skills.
• Full professional proficiency in Chinese or English (written and spoken) is mandatory.
• Basic knowledge of local financial-services regulations and a willingness to provide on-call support for urgent operational incidents when required.
• Must have the legal right to work in the country where the position is based.
• Leadership & Team Management: Ability to guide, motivate, and develop diverse teams across multiple functions.
• Analytical & Problem-Solving: Strong analytical skills with the ability to identify issues, assess root causes, and recommend practical solutions.
• Communication & Influence: Excellent written and verbal communication skills, with the ability to engage senior stakeholders and facilitate cross-departmental collaboration.
• Adaptability & Resilience: Proactive and agile, capable of managing multiple priorities under pressure in a fast-paced environment.
• Attention to Detail: Meticulous and thorough, with a strong focus on accuracy and operational excellence.
• Integrity & Accountability: High ethical standards and a strong sense of responsibility for operational outcomes.

What We Offer

• A key leadership role at the operational heart of our local business, with direct visibility to regional management.
• The opportunity to shape operational processes and drive continuous improvement across multiple teams.
• A collaborative, international working environment with exposure to cross-border operations.
• Competitive salary and benefits package, commensurate with experience.
• Professional development opportunities within a growing global brokerage.