Service Specialist - RCT

PT Epiroc Southern Asia; Manado; On-site; IDR 180,000,000 - 300,000,000; Full time

Benefits offered by this job

Medical

Training

Annual leave 14 days

Job summary

PT Epiroc Southern Asia in Manado is seeking an experienced Field Service Technician for Remote Control Technologies (RCT). You will perform maintenance, diagnose and repair electrical and automation systems on heavy equipment, conduct inspections, and maintain comprehensive records to ensure reliability and safety.

The role requires hands-on experience with PLCs, HMI, SCADA, and diagnostic tools, plus a strong SHEQ mindset and the ability to communicate in Bahasa Indonesia and English.travel to

Qualifications

• Diploma / SMK in Electrical, electronics or mechanical background or field service experience.
• Strong understanding of Remote Control Technologies (RCT) products and their applications.
• Proven track record in installation, servicing and field repair duties.

Responsibilities

• Maintenance and Repair: perform scheduled and unscheduled maintenance and troubleshoot mechanical, electrical, and hydraulic issues.
• Equipment Inspections: conduct regular inspections and maintain records.
• Documentation and Reporting: keep maintenance logs and report findings.
• Inventory and Parts Management: monitor spare parts and coordinate with inventory team.
• Technical Support and Training: provide guidance to operators and participate in training.

Skills

Automation systems

Electrical systems

Diagnostics

SHEQ awareness

Preventive maintenance

Repair skills

System operation

Documentation

Attention to detail

Time management

MS Office

Bahasa & English

Driver's license

Automation safety

Education

Diploma / SMK in Electrical

Tools

Diagnostic tools

PLC/HMI

MS Office

Job description

To responsible for inspecting, diagnosing, maintaining, and repairing Remote Control Technologies (RCT) Product. Their primary goal is to ensure that equipment operates efficiently, safely, and reliably. Key responsibilities include conducting routine maintenance, troubleshooting mechanical and electrical issues, performing repairs, and using diagnostic tools to assess equipment performance. This role is crucial in minimizing downtime, reducing operational costs, and maintaining the lifespan of heavy machinery to support continuous operations.

Main Accountabilities :

• Maintenance and Repair
  o Perform both scheduled and unscheduled maintenance to ensure equipment / system is in optimal condition.
  o Troubleshoot, diagnose, and repair mechanical, electrical, and hydraulic issues on heavy machinery.
  o Conduct quality checks post-repair to ensure equipment is functioning correctly.
• Equipment Inspections
  o Conduct regular inspections on heavy equipment to detect wear, damage, or other issues.
  o Maintain accurate records of equipment conditions and report any significant findings.
  o Recommend necessary repairs or replacement of parts based on inspection outcomes either for direct action or backlog.
• Documentation and Reporting
  o Perform pre-start inspection prior conduct an activity, (e.g., light vehicle, tools, machine, facility, etc), completion of SHEQ documents during maintenance practice (Procedure, Safe Check, JHA, etc.), manage documents archive as evidence and register in database.
  o Keep thorough records of maintenance work, repairs, and parts replacements.
  o Document all diagnostic findings and submit accurate reports to supervisors.
  o Update maintenance logs and track equipment usage for accurate service scheduling.
  o Complete the time sheet and leave (annual leave, field break, sick leave, etc.) in Absence Database system before process Payroll.
• Inventory and Parts Management
  o Monitor and manage inventory levels of spare parts and tools needed for maintenance and repair work.
  o Coordinate with the inventory team to order necessary parts and avoid downtime.
  o Ensure proper storage and handling of tools and parts to maintain their functionality.
• Technical Support and Training
  o Provide technical support and guidance to equipment operators regarding proper usage and basic troubleshooting.
  o Participate in training sessions to stay updated on new repair techniques and equipment technology.
  o Share best practices with team members to improve efficiency and equipment reliability.

Requirements:

Educational background:

• Diploma / SMK (Vocational High School) Majoring in Electrical (Low Voltage), electronics or mechanical background or have experience at relevant field service.

Experience:

• Strong understanding of Remote Control Technologies (RCT) products and their applications.
• Proven track record in installation, servicing and field repair duties.

Knowledge & Skills:

• Automation & Control Systems: Understand how industrial automation systems work, including PLCs, HMI, SCADA, sensors, actuators, and control logic used on heavy equipment and plant systems.
• Electrical & Instrumentation Systems: Know how low‑voltage electrical systems, motor control circuits, drives, and industrial instrumentation function, and how to troubleshoot and repair them.
• Diagnostics and Troubleshooting: Know how to use electrical and automation diagnostic tools to find and fix faults, and how to read electrical schematics, control drawings, I/O lists, and automation manuals.
• Safety Standards: Understand electrical and automation safety rules and know how to work safely on automated systems in a mining environment, including isolation, testing, and verification.
• Preventive Maintenance: Know how to inspect, test, and maintain automation and electrical systems to ensure system reliability and prevent unplanned downtime.
• Repair & Configuration Skills: Able to repair electrical and automation components and perform approved configuration, parameter, or component replacement tasks on control systems.
• Advanced Diagnostic Skills: Skilled in identifying root causes of automation and electrical faults using testing instruments, software diagnostics, and logical fault‑finding methods.
• System Operation Knowledge: Know how automated equipment and control systems operate well enough to safely test, validate, and return systems to service after maintenance or repair.
• Record‑Keeping & Documentation: Able to maintain detailed records of electrical and automation work, including fault findings, parts used, configuration changes, and maintenance history.
• Attention to Detail: Careful and precise when working on automation and electrical systems, recognizing that small errors can lead to system or safety failures.
• Time Management: Able to prioritize automation and electrical tasks efficiently to minimize equipment downtime and production impact.
• Computer Skills: Competent in using computers and Microsoft Office applications (Excel, Word, etc.) for reporting, documentation, and basic data handling.
• Communication Skills: Able to communicate effectively in Bahasa and English, both written and verbal, including explaining technical issues clearly to operators and supervisors.
• Driving Capability: Able to drive a light vehicle (car) and holds a valid driving license.
• Service Level: Service Level 2 (SL2) – Automation / Electrical Specialist.
• Good understanding of SHEQ (Safety, Health, Environment & Quality) principles and their application in mining or heavy equipment operations.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.Learn more at

In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.

We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at www.epirocgroup.com

In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.

We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at www.epirocgroup.com

Perks and benefits Medical Miscellaneous allowance Training, 14 days for annual leave per year, refer