Service Sales Engineer, IR

Johnson Controls, Inc.; Jakarta Utara; On-site; IDR 240,000,000 - 360,000,000; Full time

Job summary

Johnson Controls Indonesia seeks a Service Sales Engineer to bridge field service and sales for industrial refrigeration systems. You will engage with customers to understand plant conditions, service needs, and performance expectations, shaping proposals, maintenance plans, and warranty support.

You will collaborate with sales, service, and project teams to deliver practical solutions, ensure on-time delivery, and uphold long-term customer relationships with dependable system performance.

Qualifications

• Experience in industrial refrigeration service, service sales, or technical sales support.
• Ability to read and interpret P&IDs, SLDs, and MCC diagrams.
• Strong communication skills and customer-facing presentation abilities.

Responsibilities

• Build and maintain strong customer relationships by understanding site priorities and asset performance goals.
• Identify service opportunities through customer visits, plant audits, and technical discussions.
• Prepare proposals for service, maintenance, commissioning, and warranty activities.
• Collaborate with sales, service, and project teams to ensure smooth handover from sale to execution.
• Translate field findings into clear recommendations and actionable next steps.

Skills

Customer communication

Field service

Technical sales support

Refrigeration systems

Reading technical drawings

Education

Bachelor's degree in mechanical engineering / refrigeration / HVAC

Job description

As a Service Sales Engineer, you will work at the intersection of field service and sales. You will engage with customers to understand plant condition, service needs, and performance expectations, then help shape service proposals, maintenance solutions, warranty support, and performance guarantees for industrial refrigeration systems. You will collaborate with sales, service, and project teams to deliver practical solutions that support long-term customer relationships and dependable system performance.

What you will do:

As a Service Sales Engineer, you will work at the intersection of field service and sales. You will engage with customers to understand plant condition, service needs, and performance expectations, then help shape service proposals, maintenance solutions, warranty support, and performance guarantees for industrial refrigeration systems. You will collaborate with sales, service, and project teams to deliver practical solutions that support long-term customer relationships and dependable system performance.

Key Responsibilities

• Build and maintain strong customer relationships by understanding site priorities, service requirements, and long-term asset performance goals.
• Identify service opportunities through customer visits, plant audits, technical discussions, and review of operating conditions.
• Prepare and support proposals for service, maintenance, commissioning support, troubleshooting, overhaul, installation, and warranty repair activities.
• Collaborate with the sales team and buyers to develop and manage new or expanded performance guarantees for implemented or deployed products.
• Work with service engineers and internal stakeholders to scope work accurately, clarify technical needs, and ensure smooth handover from sale to execution.
• Review plant condition and translate field findings into clear recommendations, customer reports, and commercially sound actions.
• Monitor assigned customer activity and support consistency with contractual obligations, service commitments, and performance expectations.
• Coordinate with operations on smaller projects and service assignments to help deliver agreed outcomes on time and to quality standards.
• Communicate progress, findings, and next steps clearly with customers and internal teams throughout the sales and service process.

How You Will Do It:

• Own outcomes with safety, integrity, and accountability from the first customer conversation through to handover and follow-up.
• Stay close to the work and the customer so your recommendations reflect real plant conditions and what matters most on site.
• Use disciplined problem-solving and root-cause thinking to turn technical observations into reliable service solutions and practical commercial actions.
• Share candid updates and clear recommendations so customers and colleagues can act quickly and transparently.
• Win as one team by partnering closely with sales, service, and project colleagues to align on scope, timing, and delivery.
• Improve every day by learning from each visit, each proposal, and each customer outcome to strengthen future performance.

What we look for:

• Technical diploma or bachelor's degree in mechanical engineering, refrigeration, HVAC, or a related field, or equivalent practical experience.
• Experience in industrial or process refrigeration service, service sales, technical sales support, commissioning, maintenance, or troubleshooting.
• Strong knowledge of refrigeration systems, compressors, controls, and field service practices.
• Ability to read and work from technical drawings and documentation such as P&IDs, SLDs, and MCC diagrams.
• Experience preparing technical recommendations, service scopes, reports, or customer-facing presentations.
• Good customer communication skills and the ability to work effectively with internal and external stakeholders.
• Understanding of safe working practices in industrial environments.
• Willingness to travel to customer sites and work independently in the field.

Nice to Have

• Experience with ammonia single and double stage systems.
• Exposure to plant audits, performance guarantees, or warranty repair activities.
• Knowledge of ASHRAE standards, PLCs, DCS systems, relay-based controls, or compressor overhaul work.
• Familiarity with screw, centrifugal, or reciprocating compressors.
• Prior experience supporting service quotations or aftermarket sales in industrial refrigeration.

The future is being built today, and Johnson Controls is making that future more productive, more secure and more sustainable. We create intelligent buildings, efficient energy solutions and integrated infrastructure that work seamlessly together to deliver on the promise of smart cities and communities. At its core, that promise is about delivering innovation that make people’s lives – and the world – better.

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win everywhere, every day and creating greater value for all of our stakeholders through our strategic focus on buildings.

Johnson Controls operates in Indonesia through PT Johnson Controls Indonesia (incorporated 2014). It has three offices and more than 100 employees.

PT Johnson Controls Indonesia is a single source provider of integrated smart green building systems, services and solutions. The comprehensive life-cycle approach to in-building technology and operations includes planning and design, installation, systems integration, optimization and maintenance. Our controls, fire protection, HVAC and security products as well as solutions are installed in about 50 percent of commercial buildings in Indonesia. They include many well-trusted brands such as Ansul®, Metasys®, Simplex®, TYCO® and YORK®.

Johnson Controls has been steadily expanding its presence in Indonesia since the YORK Indonesia representative office was set up in 1992. Subsequently, in 1997, PT York Aditama Teknik was established to provide service for YORK equipment. In 2005, PT York Aditama Teknik was acquired by Johnson Controls. In 2014, York Aditama Teknik was renamed PT Johnson Controls Indonesia. Now, PT Johnson Controls Indonesia is the only authorized service provider of YORK chiller equipment in Indonesia, supported by our regional and factory specialists and engineering.

To better serve the residential and light commercial building markets in Indonesia, PT Johnson Controls Hitachi Air Conditioning Indonesia was incorporated in 2018. PT Johnson Controls Hitachi Air Conditioning Indonesia is wholly owned by Johnson Controls-Hitachi Air Conditioning, in which Johnson Controls holds a majority stake. PT Johnson Controls Hitachi Air Conditioning Indonesia serves mainly residential and light commercial markets with YORK brand and Hitachi brand unitary air-conditioners.

Together, PT Johnson Controls Indonesia and PT Johnson Controls Hitachi Air Conditioning Indonesia provide a comprehensive range – with PT Johnson Controls Indonesia serving industrial and commercial buildings; and PT Johnson Controls Hitachi Air Conditioning Indonesia, serving residential and light commercial.

Johnson Controls is fast emerging as a leader in combining its traditional strengths in building technology and system integration with digital innovations. In 2019, Johnson Controls was named “IoT Innovator of the Year” by IoT Breakthrough Awards and won the IBcon Digie Award for its groundbreaking work on an iconic AI-powered smart building.

Keep in touch with these exciting developments by following us at “Johnson Controls Asia Pacific” on LinkedIn.

The future is being built today, and Johnson Controls is making that future more productive, more secure and more sustainable. We create intelligent buildings, efficient energy solutions and integrated infrastructure that work seamlessly together to deliver on the promise of smart cities and communities. At its core, that promise is about delivering innovation that make people’s lives – and the world – better.

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win everywhere, every day and creating greater value for all of our stakeholders through our strategic focus on buildings.

Johnson Controls operates in Indonesia through PT Johnson Controls Indonesia (incorporated 2014). It has three offices and more than 100 employees.

PT Johnson Controls Indonesia is a single source provider of integrated smart green building systems, services and solutions. The comprehensive life-cycle approach to in-building technology and operations includes planning and design, installation, systems integration, optimization and maintenance. Our controls, fire protection, HVAC and security products as well as solutions are installed in about 50 percent of commercial buildings in Indonesia. They include many well-trusted brands such as Ansul®, Metasys®, Simplex®, TYCO® and YORK®.

Johnson Controls has been steadily expanding its presence in Indonesia since the YORK Indonesia representative office was set up in 1992. Subsequently, in 1997, PT York Aditama Teknik was established to provide service for YORK equipment. In 2005, PT York Aditama Teknik was acquired by Johnson Controls. In 2014, York Aditama Teknik was renamed PT Johnson Controls Indonesia. Now, PT Johnson Controls Indonesia is the only authorized service provider of YORK chiller equipment in Indonesia, supported by our regional and factory specialists and engineering.

To better serve the residential and light commercial building markets in Indonesia, PT Johnson Controls Hitachi Air Conditioning Indonesia was incorporated in 2018. PT Johnson Controls Hitachi Air Conditioning Indonesia is wholly owned by Johnson Controls-Hitachi Air Conditioning, in which Johnson Controls holds a majority stake. PT Johnson Controls Hitachi Air Conditioning Indonesia serves mainly residential and light commercial markets with YORK brand and Hitachi brand unitary air-conditioners.

Together, PT Johnson Controls Indonesia and PT Johnson Controls Hitachi Air Conditioning Indonesia provide a comprehensive range – with PT Johnson Controls Indonesia serving industrial and commercial buildings; and PT Johnson Controls Hitachi Air Conditioning Indonesia, serving residential and light commercial.

Johnson Controls is fast emerging as a leader in combining its traditional strengths in building technology and system integration with digital innovations. In 2019, Johnson Controls was named “IoT Innovator of the Year” by IoT Breakthrough Awards and won the IBcon Digie Award for its groundbreaking work on an iconic AI-powered smart building.

Keep in touch with these exciting developments by following us at “Johnson Controls Asia Pacific” on LinkedIn.