Service Director (Process Instrumentation)

Michael Page; Tangerang; Hybrid; IDR 600,000,000 - 900,000,000; Full time

Benefits offered by this job

Competitive salary

Global network

Job summary

Michael Page partners with an established industrial/manufacturing organisation in Indonesia seeking a Service Director to lead regional service operations and design strategic service delivery across the country.

The role requires strong leadership, budget management, and collaboration with sales, operations and engineering teams to ensure exceptional customer outcomes and regulatory compliance.

Qualifications

• Strong engineering and manufacturing process knowledge in the industrial sector.
• Proven ability to manage service operations and optimise performance.
• Experience handling budgets and resource allocation effectively.
• Excellent leadership and team management skills.
• Strong communication and client relationship management abilities.
• In-depth knowledge of industry regulations and best practices.
• Capability to develop and implement strategic initiatives.

Responsibilities

• The Service Director will develop and implement service strategies and align closely with other functions such as sales, operations, and product management to deliver exceptional service experience.
• Overseeing and managing all service operations to ensure optimal efficiency and customer satisfaction.
• Developing and implementing strategies to enhance service delivery and performance.
• Collaborating with engineering teams to improve product reliability and support.
• Monitoring key performance indicators and identifying areas for continuous improvement.
• Managing budgets, resources, and operational costs effectively.
• Building and maintaining strong client relationships to understand and meet their service needs.
• Ensuring compliance with industry regulations and company standards.
• Leading and mentoring a team of service professionals to achieve organisational goals.
• Strategic Service Operations Management: Lead and oversee all service activities across the Indonesia region ensuring high-quality, efficient, and cost-effective service delivery and implement the Service Model in the assigned geographies
• Customer Satisfaction & Retention: Drive customer satisfaction by ensuring timely, effective, and proactive delivery service. Build strong relationships with our customers and ensure their needs are met to improve retention rates and promote long-term collaboration
• Team Leadership & Development: Enable and support a high-performing service team including managers and technicians across different locations in Indonesia. Foster a culture of VES and continuous improvement and strong customer-focus while ensuring alignment with regional and global goals.
• Process Improvement & Innovation: Identify areas for process optimization and develop new methodologies to enhance productivity and a positive customer experience
• Global Alignment & Collaboration: Partner with Global Service organization to develop and launch globally aligned regional strategies in Technical Support, Field Service, Bench Service and Commercial Service Sales
• P&L and Budget Management: Oversee the financial performance of the service organization in Indonesia, ensuring that the team meets revenue targets, achieve forecast accuracy and maintains cost control. This includes managing service contracts and making strategic investments in service capabilities.

Job description

• competitive salary, benefit, and perks
• working in a global company that will expand your network

About Our Client

An established organisation in the Industrial/Manufacturing industry located in Indonesia.

Job Description

• The Service Director will develop and implement service strategies and align closely with other functions such as sales, operations, and product management to deliver exceptional service experience.
• Overseeing and managing all service operations to ensure optimal efficiency and customer satisfaction.
• Developing and implementing strategies to enhance service delivery and performance.
• Collaborating with engineering teams to improve product reliability and support.
• Monitoring key performance indicators and identifying areas for continuous improvement.
• Managing budgets, resources, and operational costs effectively.
• Building and maintaining strong client relationships to understand and meet their service needs.
• Ensuring compliance with industry regulations and company standards.
• Leading and mentoring a team of service professionals to achieve organisational goals.Strategic Service Operations Management: Lead and oversee all service activities across the Indonesia region ensuring high-quality, efficient, and cost-effective service delivery and implement the Service Model in the assigned geographies
• Customer Satisfaction & Retention: Drive customer satisfaction by ensuring timely, effective, and proactive delivery service. Build strong relationships with our customers and ensure their needs are met to improve retention rates and promote long-term collaboration
• Team Leadership & Development: Enable and support a high-performing service team including managers and technicians across different locations in Indonesia. Foster a culture of VES and continuous improvement and strong customer-focus while ensuring alignment with regional and global goals.
• Process Improvement & Innovation: Identify areas for process optimization and develop new methodologies to enhance productivity and a positive customer experience
• Global Alignment & Collaboration: Partner with Global Service organization to develop and launch globally aligned regional strategies in Technical Support, Field Service, Bench Service and Commercial Service Sales
• P&L and Budget Management: Oversee the financial performance of the service organization in Indonesia, ensuring that the team meets revenue targets, achieve forecast accuracy and maintains cost control. This includes managing service contracts and making strategic investments in service capabilities.

The Successful Applicant

• Strong expertise in engineering and manufacturing processes within the industrial sector.
• Proven ability to manage service operations and optimise performance.
• Experience in handling budgets and resource allocation effectively.
• Excellent leadership and team management skills.
• Strong communication and client relationship management abilities.
• In-depth knowledge of industry regulations and best practices.
• Capability to develop and implement strategic initiatives.

What's on Offer

• Competitive salary package.
• Opportunities for professional development and career growth.
• Involvement in a leading role within the Industrial/Manufacturing industry.