Service Channel Account Manager

gehc; Pluit; On-site; IDR 500,000,000 - 700,000,000; Full time

Job summary

GE HealthCare in Indonesia seeks a Service Channel Account Manager to grow the Services business through channel partners. You will enable partner success, drive service sales opportunities, and expand service contract coverage across the installed base.

The role requires building strong partner relationships, delivering enablement, and collaborating with cross-functional teams to meet growth targets. Travel within Indonesia will be expected as needed.

Qualifications

• Bachelor's Degree in Business, Marketing, Engineering, Healthcare Management, or related field.
• Minimum 6+ years of experience in channel sales, account management, service sales, distributor management, or other commercial roles.
• Proven track record of achieving sales and growth targets through channel partners, distributors, or indirect sales models.
• Strong commercial acumen with experience in account planning, pipeline management, forecasting, and business development.
• Demonstrated ability to build and manage relationships with external partners and cross-functional stakeholders.
• Excellent communication, negotiation, presentation, and influencing skills.
• Ability to operate effectively in a matrix organization and collaborate across Sales, Service, Marketing, and Operations teams.
• Fluent in Bahasa Indonesia and English.
• Willingness to travel within Indonesia as required.

Responsibilities

• Develop and maintain strong relationships with channel partners to drive Services growth.
• Act as primary contact for service-related commercial activities with channel partners.
• Support partners in developing service sales strategies, account plans, and growth initiatives.
• Conduct regular business reviews to evaluate performance and drive improvements.
• Drive indirect service sales through channel partners, focusing on contracts, renewals, upgrades, and lifecycle solutions.
• Identify opportunities within the installed base to increase service penetration.
• Collaborate with channel partners to develop and execute territory growth plans.
• Support forecast, pipeline reviews, and performance tracking.
• Coordinate with Service Sales, Field Service, Marketing, and Product teams to address opportunities.

Skills

Channel sales

Account management

Forecasting

Negotiation

Communication

Cross-functional collaboration

Education

Bachelor's Degree

Job description

The Service Channel Account Manager is responsible for growing GE HealthCare's Services business through strategic engagement with channel partners. The role focuses on enabling partner success, driving service sales opportunities, and expanding service contract coverage across the customer installed base. By collaborating closely with channel partners, commercial teams, and service organizations, this role will develop and execute growth strategies that enhance customer value, strengthen partner performance, and contribute to sustainable business growth.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities

Channel Partner Management & Development

• Develop and maintain strong relationships with channel partners to drive Services business growth and achieve commercial objectives.
• Act as the primary point of contact for service-related commercial activities with assigned channel partners.
• Support partners in developing service sales strategies, account plans, and growth initiatives to maximize market opportunities.
• Conduct regular business reviews to evaluate performance, identify gaps, and drive improvement actions.

Services Business Growth

• Drive indirect service sales through channel partners, focusing on service contracts, renewals, upgrades, and lifecycle solutions.
• Identify opportunities within the installed base to increase service penetration and recurring revenue.
• Collaborate with channel partners to develop and execute territory growth plans aligned with business objectives.
• Support achievement of annual orders, revenue, and service growth targets.

Partner Enablement & Capability Building

• Provide commercial guidance and support to help channel partners effectively position GE HealthCare's Services portfolio.
• Deliver training and enablement programs to enhance partners' understanding of service offerings, value propositions, and sales processes.
• Share market insights, competitive intelligence, and best practices to improve partner effectiveness and customer engagement.
• Ensure partners are equipped with the necessary tools, resources, and knowledge to support business growth.

Cross-Functional Collaboration

• Partner closely with Service Sales, Field Service, Commercial Operations, Marketing, and Product teams to support business opportunities and customer needs.
• Coordinate internal resources to address channel partner escalations, operational issues, and customer concerns.
• Support forecasting, pipeline reviews, and performance tracking activities to improve commercial visibility and execution.
• Collaborate with regional and country stakeholders to develop strategies that strengthen service business performance.

Customer Value & Market Development

• Support channel partners in identifying customer needs and positioning tailored service solutions that enhance equipment performance and customer satisfaction.
• Maintain awareness of market trends, customer requirements, and competitive developments within the healthcare industry.
• Advocate for customer-centric solutions that strengthen long-term relationships and maximize customer retention.

Required Qualifications

• Bachelor's Degree in Business, Marketing, Engineering, Healthcare Management, or a related field.
• Minimum 6+ years of experience in channel sales, account management, service sales, distributor management, or other commercial roles.
• Proven track record of achieving sales and growth targets through channel partners, distributors, or indirect sales models.
• Strong commercial acumen with experience in account planning, pipeline management, forecasting, and business development.
• Demonstrated ability to build and manage relationships with external partners and cross-functional stakeholders.
• Excellent communication, negotiation, presentation, and influencing skills.
• Ability to operate effectively in a matrix organization and collaborate across Sales, Service, Marketing, and Operations teams.
• Fluent in Bahasa Indonesia and English.
• Willingness to travel within Indonesia as required.

Desired Characteristics

• Experience in the healthcare, medical device, diagnostics, life sciences, or healthcare technology industry.
• Knowledge of service contracts, aftermarket services, asset lifecycle management, or recurring revenue business models.
• Experience managing channel partners, distributors, or indirect sales networks.
• Strong analytical and problem-solving skills with a data-driven mindset.
• Experience working in a multinational or highly matrixed environment.
• Demonstrated ability to coach and enable partners to improve commercial performance.
• Self-motivated, customer-focused, and capable of driving results independently.