Service Assistant - Green Garden

United Overseas Bank; Jakarta Utara; On-site; IDR 48,000,000 - 64,000,000; Full time

Job summary

UOB Indonesia is seeking a Customer Service (Teller) to accurately process deposits, transfers, withdrawals and other transactions in line with policies. You will be the first customer contact and may refer customers to other banking areas as needed.

The role sits within Consumer Banking, which covers retail banking and related services. UOB is an equal opportunity employer and supports accommodations in the recruitment process with clear guidelines for applicants.

Responsibilities

• Accurately processing deposits, transfers, withdrawals and other transactions per policy.
• Acting as the first point of contact to customers and referring to other banking areas as needed.
• Supporting revenue growth, product initiatives and customer satisfaction while deepening relationships.

Skills

Customer service

Cross-selling

Attention to detail

Job description

Company: 3111 UOB Indonesia

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values - Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

Customer Service (Teller) is responsible for accurately processing all deposits, transfers, withdrawals, and other transactions in accordance with established policies and procedures. Often serves as the first point of contact to the customer, and manages cross-selling bank products, or refers customers to other areas of the bank. Supports activities towards maximizing revenues, product initiatives, sales, customer satisfaction, and minimizing operational losses, in addition to deepening existing relationships and minimizing customer attrition.

Consumer Banking covers activities related to providing services and products directly to consumers through various business channels. This group includes retail banking, consumer lending, auto finance, small business banking, and related business areas.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.