Senior Remote Client Advocate – Social Services

Uob; Pontianak; Remote; IDR 60,000,000 - 120,000,000; Full time

Benefits offered by this job

Competitive salary

Remote work

Professional development

Supportive team

Impactful work

Job summary

Our client seeks a motivated and dedicated Client Advocate to join their expanding remote team, providing essential services to individuals in need within Bandar Lampung and Lampung. You will empower clients by ensuring access to support and resources to overcome social, economic, or personal challenges, serving as a key contact via virtual platforms.

This remote role emphasizes advocacy, guidance, and collaboration with community organizations to help clients navigate complex systems and

Qualifications

• Bachelor's degree in Social Work, Public Policy, or a related field.
• Experience in social services, advocacy, or case management.
• Ability to work remotely using digital collaboration tools.
• Strong knowledge of Bandar Lampung social welfare programs.
• Excellent communication, negotiation, and problem-solving skills.
• Commitment to client empowerment and social justice.

Responsibilities

• Provide direct support and advocacy to clients seeking assistance with social services, housing, or employment.
• Conduct virtual needs assessments and develop personalized action plans for clients.
• Assist clients in accessing and navigating government benefits, healthcare, and legal aid services.
• Maintain clear and confidential client records, documenting interactions and progress.
• Liaise with community organizations and service providers to coordinate support efforts.
• Offer crisis intervention and emotional support to clients facing immediate challenges.

Skills

Communication

Negotiation

Problem-solving

Education

Bachelor's degree in Social Work/Public Policy

Tools

Remote work tools

Job description

Our client seeks a motivated and dedicated Client Advocate to join their expanding remote team, providing essential services to individuals in need within Bandar Lampung and Lampung. You will empower clients by ensuring access to support and resources to overcome social, economic, or personal challenges, serving as a key contact via virtual platforms.

This remote role emphasizes advocacy, guidance, and collaboration with community organizations to help clients navigate complex systems and