Senior Remote Claims Operations Leader

Pt Pesta Pora Abadi (Mie Gacoan); Jayapura; A distancia; IDR 300.000.000 - 600.000.000; Jornada completa

Descripción de la vacante

Pt Pesta Pora Abadi (Mie Gacoan) is seeking a seasoned Remote Claims Operations Manager to lead and optimize our claims handling. This fully remote role focuses on efficiency, accuracy, and exceptional service, guiding a distributed team of claims professionals from anywhere.

You will implement best practices, monitor KPIs, ensure regulatory compliance, manage vendor relationships, and drive continuous improvement in claims processing and systems adoption.

Formación

• Bachelor's degree in Business Administration, Management, or related field; Master's preferred.
• 7+ years in insurance claims management, with at least 3 years in a leadership role.
• Proven track record of improving claims operations.
• Strong knowledge of claims processes, regulations, and best practices.

Responsabilidades

• Lead and mentor a remote claims team.
• Oversee daily claims operations and SLA adherence.
• Improve processing efficiency and reduce cycle times.
• Monitor KPIs and analyze data for improvements.
• Ensure regulatory compliance and manage vendor relationships.
• Implement and optimize claims management systems.
• Provide training on new procedures and systems.
• Handle escalated claims and provide expert guidance.
• Collaborate with underwriting and finance.

Conocimientos

Leadership

Claims management

Data analysis

Process improvement

Vendor management

Remote leadership

Educación

Bachelor's degree

Master's degree

Herramientas

Claims software

Descripción del empleo

Pt Pesta Pora Abadi (Mie Gacoan) is seeking a seasoned Remote Claims Operations Manager to lead and optimize our claims handling. This fully remote role focuses on efficiency, accuracy, and exceptional service, guiding a distributed team of claims professionals from anywhere.

You will implement best practices, monitor KPIs, ensure regulatory compliance, manage vendor relationships, and drive continuous improvement in claims processing and systems adoption.