Senior Internal Tools PM — Scale Fintech Ops

BukuWarung; Jakarta Pusat; In loco; IDR 360.000.000 - 600.000.000; Tempo pieno

Descrizione del lavoro

BukuWarung is seeking a Senior Product Manager to scale our internal tools capabilities. You will own the vision, build a coherent roadmap, and ensure our operational teams have the tools they need to move fast and scale.

You will work across our Operations, Customer Service, and Sales functions, managing a portfolio of interconnected internal systems. This role reports directly to the Head of Product and works closely with Engineering and business stakeholders across the company.

Competenze

• 5+ years of product management experience
• Experience owning internal tools, operational systems, or platforms built for internal users
• Strong systems thinking - map dependencies across tools and teams, and design for scalability from the start
• Proven ability to manage multiple internal stakeholders with competing priorities simultaneously
• Familiarity with internal tools common in fintech operations: CRM, field sales tools, collections/payment tools, or case management platforms
• Experience working directly with Engineering to scope and deliver operational software
• Detail-oriented: thorough in requirements documentation, edge cases, and handoffs
• Excellent communication skills - align diverse stakeholders and translate operational needs into clear engineering requirements
• Experience in agile methodologies
• Experience in fintech, payments, or financial services is strongly preferred

Mansioni

• Own Internal Tools Roadmap
• Unify Internal Tools
• Drive Operational Efficiency
• Scale with the Business
• Manage Cross-System Dependencies
• Cross-Functional Collaboration
• Define Success Metrics

Conoscenze

Product management

Systems thinking

Stakeholder management

Communication

Agile methodologies

Fintech domain experience

Strumenti

CRM

Field sales tools

Collections/payments tools

Case management platforms

Descrizione del lavoro

BukuWarung is seeking a Senior Product Manager to scale our internal tools capabilities. You will own the vision, build a coherent roadmap, and ensure our operational teams have the tools they need to move fast and scale.

You will work across our Operations, Customer Service, and Sales functions, managing a portfolio of interconnected internal systems. This role reports directly to the Head of Product and works closely with Engineering and business stakeholders across the company.