Sr Product Manager - Internal Tools

BukuWarung; Jakarta Pusat; On-site; IDR 360,000,000 - 600,000,000; Full time

Job summary

BukuWarung is seeking a Senior Product Manager to scale our internal tools capabilities. You will own the vision, build a coherent roadmap, and ensure our operational teams have the tools they need to move fast and scale.

You will work across our Operations, Customer Service, and Sales functions, managing a portfolio of interconnected internal systems. This role reports directly to the Head of Product and works closely with Engineering and business stakeholders across the company.

Qualifications

• 5+ years of product management experience
• Experience owning internal tools, operational systems, or platforms built for internal users
• Strong systems thinking - map dependencies across tools and teams, and design for scalability from the start
• Proven ability to manage multiple internal stakeholders with competing priorities simultaneously
• Familiarity with internal tools common in fintech operations: CRM, field sales tools, collections/payment tools, or case management platforms
• Experience working directly with Engineering to scope and deliver operational software
• Detail-oriented: thorough in requirements documentation, edge cases, and handoffs
• Excellent communication skills - align diverse stakeholders and translate operational needs into clear engineering requirements
• Experience in agile methodologies
• Experience in fintech, payments, or financial services is strongly preferred

Responsibilities

• Own Internal Tools Roadmap
• Unify Internal Tools
• Drive Operational Efficiency
• Scale with the Business
• Manage Cross-System Dependencies
• Cross-Functional Collaboration
• Define Success Metrics

Skills

Product management

Systems thinking

Stakeholder management

Communication

Agile methodologies

Fintech domain experience

Tools

CRM

Field sales tools

Collections/payments tools

Case management platforms

Job description

About the job Sr Product Manager - Internal Tools

Some background about the company: the BukuWarung app helps MSME merchants manage their businesses by tracking all their transactions including credit, expense and sales, inventory, and helping merchants get cash flow visibility through business reports. BukuWarung has been used by 6.5 million+ users across 750+ locations. They are already recording over $15 million worth of transactions, and processing $1.2 billion in payments. With their high market penetration, they are already leading the market with over 95% market share.

BukuWarung is backed by top tier VCs globally: Y-Combinator, AC Ventures, Quona Capital, East Ventures, Golden Gate Ventures, Rocketship.vc, Tanglin Venture Partners and other strategic angel investors.

Role Summary

We are looking for a Senior Product Manager to scale our internal tools capabilities. You will own the vision, build a coherent roadmap, and ensure our operational teams have the tools they need to move fast and scale. You will work across our Operations, Customer Service, and Sales functions, managing a portfolio of interconnected internal systems. This role reports directly to the Head of Product and works closely with Engineering and business stakeholders across the company.

Key Responsibilities

• Own Internal Tools Roadmap: Define, plan and execute the product roadmap for internal tools across operational teams
• Unify Internal Tools: Audit and rationalize the current internal tools landscape - moving from ad hoc, initiative-driven builds toward a coherent, scalable platform
• Drive Operational Efficiency: Identify friction points in internal workflows and prioritize improvements with measurable impact on team productivity and operational performance
• Scale with the Business: Ensure internal tools are built for scale from day one - designing systems that can grow with the business without requiring full rebuilds
• Manage Cross-System Dependencies: Maintain a clear map of how internal tools interconnect and ensure changes are planned and communicated across affected teams
• Cross-Functional Collaboration: Work closely with Operations, Customer Service, Sales, and Engineering teams to deliver tools that solve real operational problems
• Define Success Metrics: Establish and track KPIs including tool adoption rate, workflow efficiency gains, request-to-delivery time, and system uptime

Qualifications

• 5+ years of product management experience
• Experience owning internal tools, operational systems, or platforms built for internal users
• Strong systems thinking - able to map dependencies across tools and teams, and design for scalability from the start
• Proven ability to manage multiple internal stakeholders with competing priorities simultaneously
• Familiarity with internal tools common in fintech operations: CRM, field sales tools, collections/payment tools, or case management platforms
• Experience working directly with Engineering to scope and deliver operational software
• Detail-oriented: thorough in requirements documentation, edge cases, and handoffs
• Excellent communication skills - can align diverse stakeholders and translate operational needs into clear engineering requirements
• Experience in agile methodologies
• Experience in fintech, payments, or financial services is strongly preferred

AI Mindset

At BukuWarung, we are an AI-first product team. We expect all PMs to leverage AI tools to multiply their output and impact. Prior experience in leveraging AI or building products with AI strongly preferred.