Senior Government Services & Accounts Leader

PT Motorola Solutions Indonesia; Jakarta Pusat; On-site; IDR 320,000,000 - 520,000,000; Full time

Job summary

PT Motorola Solutions Indonesia is seeking a Customer Support Manager (CSM) to lead the delivery of Lifecycle Service products with a focus on key government accounts in Indonesia. You will manage contracts, partner relationships, forecasting, and P&L performance while driving service growth across assigned accounts.

The role requires strong executive presence, 8+ years of program leadership experience, and willingness to travel regionally.

Qualifications

• 8+ years experience in managing complex, large scale programs and team delivery.
• Experience delivering mission critical radio communications projects.
• Experience managing large, cross cultural multi-skilled teams.
• Financial, commercial and budget management experience.
• Understands the cultural diversity within Asia Pacific and complex services-led deals.
• Highly credible with customers and capable of long-term relationships.
• Executive presence and strong internal/external networking.
• Prior experience with the government sector.
• Comfortable in a multinational setting with interfacing to international orgs.

Responsibilities

• Provide intense customer focus and satisfaction during service delivery.
• Manage government contracts and responsibility for successful delivery of Service products.
• Coordinate with external partners delivering Service products to customers.
• Oversee renewals, proposals, accurate forecasting, Statements of Work, and P&L targets; manage billing and cost performance.
• Market and promote sophisticated service programs to multiple levels within customer organizations and work with Sales teams.
• Develop service account plans, goals and strategies within assigned accounts.
• Build customer relationships to drive Service growth across the designated customer base.
• Travel within the designated region as required.

Skills

Program management

Government sector

Budget management

Cross-cultural leadership

Customer relationship

Executive presence

Job description

PT Motorola Solutions Indonesia is seeking a Customer Support Manager (CSM) to lead the delivery of Lifecycle Service products with a focus on key government accounts in Indonesia. You will manage contracts, partner relationships, forecasting, and P&L performance while driving service growth across assigned accounts.

The role requires strong executive presence, 8+ years of program leadership experience, and willingness to travel regionally.