Senior F&B Operations Lead – Multi-Outlet Expert

Modinity Group; Jakarta Selatan; Presencial; IDR 60.000.000 - 90.000.000; Jornada completa

Descripción de la vacante

Modinity Group is expanding into the F&B sector and is seeking an Operations Senior Lead to oversee daily multi-outlet operations across Folden outlets in Jakarta. You will ensure quality, service standards, cleanliness, food safety, and a superior customer experience.

You will develop and implement SOPs, conduct audits, monitor sales and costs, and lead Outlet PICs and supervisors. Strong leadership, Excel proficiency, and willingness to travel for outlet visits are essential.

Formación

• Bachelor’s degree in Hospitality, Business Management, Food Service Management, or related field.
• Minimum 5 years of experience in F&B operations, with at least 2 years in a senior management role.
• Experience managing multiple outlets.
• Background in QSR, fast casual, grab-and-go, café, bakery, snack, healthy food, or other multi-outlet F&B businesses preferred.
• Experience in new outlet openings and operational setup is an advantage.
• Strong understanding of outlet operations, inventory management, food cost, wastage control, manpower productivity, and customer service.
• Ability to understand and manage basic outlet P&L and operational performance indicators.
• Strong leadership, communication, and problem-solving skills.
• Hands-on, agile, and comfortable working in a fast-paced and growing business environment.
• Good analytical skills and proficiency in Microsoft Excel or Google Sheets.
• Willing to conduct regular outlet visits and provide operational support during weekends or public holidays when required.

Responsabilidades

• Oversee daily operations across Folden outlets and ensure smooth, efficient, and consistent operations.
• Ensure product quality, portioning, service standards, cleanliness, food safety, and customer experience are consistently maintained.
• Develop, implement, and continuously improve operational SOPs, checklists, and working standards.
• Conduct regular outlet visits, operational audits, and follow-up on improvement areas.
• Monitor outlet sales performance and identify opportunities to improve productivity and overall outlet performance.
• Manage key operational cost components including food cost, wastage, inventory, manpower productivity, and operating expenses.
• Monitor stock availability, stock accuracy, and inventory control across outlets.
• Review outlet performance reports and provide recommendations to improve operational efficiency and profitability.
• Lead, coach, and develop Outlet PICs, Supervisors, and operational team members.
• Manage manpower planning, work schedules, attendance, and operational productivity.
• Work closely with HR on recruitment, training, performance management, and operational manpower needs.
• Support and lead operational preparation for new outlet openings, including manpower readiness, equipment, inventory, SOP implementation, and training.
• Ensure compliance with company standards, hygiene, sanitation, and food safety requirements.
• Handle and resolve operational issues, customer complaints, and other outlet-related challenges in a timely manner.

Conocimientos

F&B operations

Leadership

Analytical skills

Excel/Google Sheets

Outlet visits

People management

Communication

Problem-solving

Educación

Bachelor’s degree in Hospitality/Business Management or related field

Herramientas

Excel

Descripción del empleo

Modinity Group is expanding into the F&B sector and is seeking an Operations Senior Lead to oversee daily multi-outlet operations across Folden outlets in Jakarta. You will ensure quality, service standards, cleanliness, food safety, and a superior customer experience.

You will develop and implement SOPs, conduct audits, monitor sales and costs, and lead Outlet PICs and supervisors. Strong leadership, Excel proficiency, and willingness to travel for outlet visits are essential.