Senior Engineer, Service Delivery & Automation

Dell; Jakarta Utara; On-site; IDR 350,000,000 - 600,000,000; Full time

Job summary

Dell Technologies is seeking a Principal Engineer for the Service Delivery team in Jakarta, Indonesia. You will design, deliver, and automate complex solutions while ensuring reliability and handover materials for ongoing success.

You’ll engage with cross-functional teams, and drive optimization of service delivery costs and customer experience. Ideal candidates have a strong foundation in Windows, Linux, OpenShift, VMware, plus experience with Dell EMC products and Kubernetes.

Qualifications

• Strong foundation in Windows, Linux, OpenShift, and VMware.
• Experience with NVIDIA BCM and Spectrum switches a plus.
• Knowledge of Dell Backup products: Networker, PPDM, Data Domain.

Responsibilities

• Ensure full lifecycle delivery costs meet SLA requirements.
• Coordinate technical solution team activities to meet contractual obligations and provide metrics/reporting.
• Identify and resolve potential issues to prevent customer impact; drive continuous improvement.
• Identify growth and innovation opportunities for the client account.
• Maintain clear, proactive communication with stakeholders and cross-functional teams.

Skills

Windows OS

Linux

OpenShift

VMware

NVIDIA BCM

NVIDIA Spectrum

Dell Backup

Networker

PPDM

Data Domain

Kubernetes

Hardware install

English

Bahasa Indonesia

Out-of-hours

Project deployment

Enterprise infra

Dell EMC PowerMax

Dell EMC PowerStore

Dell EMC PowerScale

Dell EMC Connectrix

Dell EMC PowerEdge

GenAI

Networking switches

ECS

PowerMax

Job description

Dell Technologies is seeking a Principal Engineer for the Service Delivery team in Jakarta, Indonesia. You will design, deliver, and automate complex solutions while ensuring reliability and handover materials for ongoing success.

You’ll engage with cross-functional teams, and drive optimization of service delivery costs and customer experience. Ideal candidates have a strong foundation in Windows, Linux, OpenShift, VMware, plus experience with Dell EMC products and Kubernetes.