Senior Customer Experience & Logistics Leader - Indonesia

Modinity Group; Jawa Barat; Vor Ort; IDR 900.000.000 - 1.500.000.000; Vollzeit

Zusammenfassung

Modinity Group in Indonesia seeks Foods ID Customer Experience & Logistics Lead to own the end-to-end customer service and logistics strategy for Foods Indonesia, aligning operating models with commercial priorities and delivering world-class service and cost efficiency.

You will lead the customer service and logistics organization, drive improvements, partner with cross-functional teams, and advance digital transformation, network optimization, and S&OP to support sustainable growth.

Aufgaben

• Set and execute the Indonesia Foods Customer Service & Logistics strategy, target operating model, performance framework and multi-year improvement roadmap.
• Lead and develop the Customer Experience & Logistics organisation, building strong capabilities, clear accountability, effective governance and a high-performing team culture.
• Own Indonesia customer-service performance, including service level, OTIF, order fulfilment, issue resolution, customer satisfaction, cost-to-serve and process efficiency.
• Own end-to-end performance across customer service, warehousing, transport and distribution, delivering service excellence, operational efficiency, resilience, compliance and sustainable value creation.
• Drive S&OP for business to delivering Service, Cash (Inventory), and Cost (Business Waste reduction), through close collaboration with cross-functional team.
• Act as the senior Supply Chain business partner to the Foods Indonesia Customer Development lead and leadership team, jointly shaping customer collaboration priorities and the supply-chain contribution to commercial growth plans.
• Lead the continuous improvement and digital transformation portfolio across customer service and logistics, including process simplification, network optimisation, automation and technology-enabled capabilities
• Build a fact-based cost-to-serve agenda across Europe and convert

Jobbeschreibung

Modinity Group in Indonesia seeks Foods ID Customer Experience & Logistics Lead to own the end-to-end customer service and logistics strategy for Foods Indonesia, aligning operating models with commercial priorities and delivering world-class service and cost efficiency.

You will lead the customer service and logistics organization, drive improvements, partner with cross-functional teams, and advance digital transformation, network optimization, and S&OP to support sustainable growth.