Senior Inventory & Allocation Strategist

Modinity Group; Jawa Barat; Sur place; IDR 900 000 000 - 1 500 000 000; Plein temps

Résumé du poste

Modinity Group in Indonesia seeks Foods ID Customer Experience & Logistics Lead to own the end-to-end customer service and logistics strategy for Foods Indonesia, aligning operating models with commercial priorities and delivering world-class service and cost efficiency.

You will lead the customer service and logistics organization, drive improvements, partner with cross-functional teams, and advance digital transformation, network optimization, and S&OP to support sustainable growth.

Responsabilités

• Set and execute the Indonesia Foods Customer Service & Logistics strategy, target operating model, performance framework and multi-year improvement roadmap.
• Lead and develop the Customer Experience & Logistics organisation, building strong capabilities, clear accountability, effective governance and a high-performing team culture.
• Own Indonesia customer-service performance, including service level, OTIF, order fulfilment, issue resolution, customer satisfaction, cost-to-serve and process efficiency.
• Own end-to-end performance across customer service, warehousing, transport and distribution, delivering service excellence, operational efficiency, resilience, compliance and sustainable value creation.
• Drive S&OP for business to delivering Service, Cash (Inventory), and Cost (Business Waste reduction), through close collaboration with cross-functional team.
• Act as the senior Supply Chain business partner to the Foods Indonesia Customer Development lead and leadership team, jointly shaping customer collaboration priorities and the supply-chain contribution to commercial growth plans.
• Lead the continuous improvement and digital transformation portfolio across customer service and logistics, including process simplification, network optimisation, automation and technology-enabled capabilities
• Build a fact-based cost-to-serve agenda across Europe and convert

Description du poste

Foods ID Customer Experience & Logistics Lead

Earlier this year, Unilever announced an agreement to combine its Foods business with McCormick & Company, creating a scaled global flavour powerhouse. The proposed combination would bring together iconic Foods brands, including Hellmann's and Knorr, with McCormick's portfolio to create a global leader across spices, seasonings, condiments and complementary food categories, supported by strong retail and foodservice platforms. McCormick brings more than 135 years of heritage, a presence in 150+ countries and territories, and a portfolio of trusted brands. The transaction remains subject to regulatory approvals and other customary closing conditions, with completion estimated for mid-2027. Job Title - Foods ID Customer Experience & Logistics Lead Function - Supply Chain Reports to Head of Supply Chain - Foods Indonesia JOB PURPOSE Lead the end-to-end Customer Experience & Logistics strategy, targeting operating model and performance framework for Foods Indonesia, delivering world-class customer service and logistics performance while shaping the function's strategy, operating model and transformation roadmap. The role integrates customer, operational and commercial priorities to drive service excellence, cost competitiveness, resilience and sustainable growth, serving as the key supply chain partner to Customer Development and the voice of the customer in business decision-making.

You will be part of a team that believes in doing work that matters - for people and the planet.

• Set and execute the Indonesia Foods Customer Service & Logistics strategy, target operating model, performance framework and multi-year improvement roadmap.
• Lead and develop the Customer Experience & Logistics organisation, building strong capabilities, clear accountability, effective governance and a high-performing team culture.
• Own Indonesia customer-service performance, including service level, OTIF, order fulfilment, issue resolution, customer satisfaction, cost-to-serve and process efficiency.
• Own end-to-end performance across customer service, warehousing, transport and distribution, delivering service excellence, operational efficiency, resilience, compliance and sustainable value creation.
• Drive S&OP for business to delivering Service, Cash (Inventory), and Cost (Business Waste reduction), through close collaboration with cross-functional team.
• Act as the senior Supply Chain business partner to the Foods Indonesia Customer Development lead and leadership team, jointly shaping customer collaboration priorities and the supply-chain contribution to commercial growth plans.
• Lead the continuous improvement and digital transformation portfolio across customer service and logistics, including process simplification, network optimisation, automation and technology-enabled capabilities
• Build a fact-based cost-to-serve agenda across Europe and convert