Senior CTO Project Lead: Ops Strategy & Fleet Optimization

Shopee; Indonesia; On-site; IDR 900,000,000 - 1,500,000,000; Full time

Job summary

Shopee is seeking an End-to-End CTO Project Leader to plan, lead, and execute strategic initiatives across First Mile, Direct Delivery, Mega Hub, and Last Mile operations. You will drive cross-functional programs with PMO governance and report progress to the CTO.

Responsibilities include optimizing fleet, improving SLA performance, reducing losses, and enabling tool adoption across field teams with focused KPI governance.

Responsibilities

• Plan, lead, and execute strategic projects spanning First Mile (including AG & LP), Direct Delivery, Mega Hub, and Last Mile operations.
• Partner with Performance Control and Quality Control teams to implement project solutions targeting network SLA improvements, reduction of Stuck/Lost packages and High-Value Item (HVI) losses, and streamlining Return & Refusal (RR) and COP processes.
• Work alongside Fleet Subcon teams (In-City, FM, and LM Fleet Planning) to run fleet utilization, route efficiency, and subcontractor cost-optimization projects.
• Collaborate with Resource Planning (Shift, OT, and Asset teams) to manage projects focused on productivity enhancement, overtime budget control, and operational asset utilization.
• Coordinate with Support Functions to drive field adoption and continuous improvements for operational tools (e.g., Smart Map, FLM systems, Direct Delivery tracking).
• Manage Project Support Associates, track project milestones, establish PMO governance, and report project progress directly to the Control Tower Lead and Head of CTO.

Job description

Shopee is seeking an End-to-End CTO Project Leader to plan, lead, and execute strategic initiatives across First Mile, Direct Delivery, Mega Hub, and Last Mile operations. You will drive cross-functional programs with PMO governance and report progress to the CTO.

Responsibilities include optimizing fleet, improving SLA performance, reducing losses, and enabling tool adoption across field teams with focused KPI governance.