Senior Consumer Complaints & Engagement Lead

sggovterp; Mas; On-site; IDR 547,672,000 - 860,628,000; Full time

Job summary

sggovterp is seeking a consumer engagement specialist to handle complaints and feedback within the financial sector in Singapore. You will engage consumers, identify key issues, and coordinate empathetic responses with supervisory teams.

You will also liaise with financial institutions to ensure timely reviews and responses, and provide updates to MAS. The role may involve MoneySense education events, including webinars and public seminars.

Qualifications

• Excellent interpersonal, written and verbal communications skills.
• Good analytical skills and understanding of consumer engagement and financial behaviour.
• Good knowledge of or keen interest in financial products and services.
• Keen interest in public service.
• Self-motivated, resourceful and able to work independently.

Responsibilities

• Engage consumers on their complaints or feedback about financial institutions and practices in the financial industry.
• Identify key issues raised by consumers and work with supervisory departments to craft clear and empathetic replies.
• Liaise with financial institutions to ensure they review and reply to consumers’ feedback and provide timely updates to MAS.
• Participate in MoneySense financial education initiatives and assist at webinars/seminars for the public.

Skills

Interpersonal skills

Written comms

Verbal comms

Analytical skills

Public service interest

Job description

sggovterp is seeking a consumer engagement specialist to handle complaints and feedback within the financial sector in Singapore. You will engage consumers, identify key issues, and coordinate empathetic responses with supervisory teams.

You will also liaise with financial institutions to ensure timely reviews and responses, and provide updates to MAS. The role may involve MoneySense education events, including webinars and public seminars.