Deputy/Assistant Director, Consumer Issues Division - Complaints (Contract)

sggovterp; Mas; On-site; IDR 547,672,000 - 860,628,000; Full time

Job summary

sggovterp is seeking a consumer engagement specialist to handle complaints and feedback within the financial sector in Singapore. You will engage consumers, identify key issues, and coordinate empathetic responses with supervisory teams.

You will also liaise with financial institutions to ensure timely reviews and responses, and provide updates to MAS. The role may involve MoneySense education events, including webinars and public seminars.

Qualifications

• Excellent interpersonal, written and verbal communications skills.
• Good analytical skills and understanding of consumer engagement and financial behaviour.
• Good knowledge of or keen interest in financial products and services.
• Keen interest in public service.
• Self-motivated, resourceful and able to work independently.

Responsibilities

• Engage consumers on their complaints or feedback about financial institutions and practices in the financial industry.
• Identify key issues raised by consumers and work with supervisory departments to craft clear and empathetic replies.
• Liaise with financial institutions to ensure they review and reply to consumers’ feedback and provide timely updates to MAS.
• Participate in MoneySense financial education initiatives and assist at webinars/seminars for the public.

Skills

Interpersonal skills

Written comms

Verbal comms

Analytical skills

Public service interest

Job description

[What the role is]

The role will involve consumer engagement work, focusing on the area of complaints handling.

[What you will be working on]

The role will involve consumer engagement work, focusing on the area of complaints handling. You will engage consumers on their complaints or feedback on financial institutions and practices in the financial industry. Besides identifying key issues raised by consumers, you will work with supervisory departments to craft clear and empathetic replies that addresses consumer concerns. You will also liaise with financial institutions to ensure that they review and reply to consumers’ feedback, and submit timely updates to MAS.

You may also be involved in financial education work, where you help out with initiatives for MoneySense, Singapore’s national financial education programme. Responsibilities include helping out at events such as webinars/seminars for the public.

[What we are looking for]

• Excellent interpersonal, written and verbal communications skills
• Good analytical skills and understanding of consumer engagement and financial behaviour
• Good knowledge of or keen interest in financial products and services
• Keen interest in public service
• Self-motivated, resourceful and able to work independently

You will be working in a fast-paced environment that would require the ability to manage multiple priorities and needs of stakeholders, as well as the agility to respond to changes and developments.

This is a 1-year contract position. As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.