SENIOR COFFEE MACHINE TECHNICIAN

PT Ambrosius Utama Indonesia; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

PT Ambrosius Utama Indonesia seeks a hands-on Technical Support Engineer to assist B2B clients with installing, inspecting, maintaining, and repairing semi-automatic and fully automatic coffee machines. You will diagnose mechanical, electrical, and electronic issues and calibrate machines to ensure brewing quality.

Ideal candidates have SIM C and are willing to work shifts; SIM A is a plus. Fluency in English and knowledge of coffee beans and roast profiles are advantageous as you coordinate

Qualifications

• Experience in B2B service and client relationship management.
• Technical maintenance of espresso machines, auto coffee machines, and grinders.
• Willing to work shifts; English fluency is a plus; SIM C required.

Responsibilities

• Provide technical support to B2B clients for coffee machines.
• Perform preventive maintenance and diagnose issues.
• Calibrate machines to ensure brewing quality.
• Handle on-site and remote troubleshooting as needed.
• Replace faulty parts and test reassembled systems.
• Maintain service, maintenance, and spare parts records.
• Coordinate with service and sales teams for after-sales support.
• Manage inventory of machines, spare parts, and tools.
• Prepare machines and parts for installation or service activities.
• Support warranty documentation.

Skills

SIM C

SIM A advantage

English proficiency

Troubleshooting

Tools

Espresso machines

Coffee grinders

Diagnostic tools

Job description

Provide technical support to B2B clients regarding Install, inspect, maintain, and repair semi-automatic and fully automatic coffee machines.

Perform routine preventive maintenance to ensure optimal machine performance.

Diagnose technical issues related to mechanical, electrical, and electronic components.

Calibrate coffee machines to ensure consistent brewing quality according to standards.

Handle troubleshooting for breakdowns both on-site and remotely when required.

Replace faulty parts and ensure proper machine reassembly and testing.

Maintain service records, maintenance reports, and spare parts usage documentation.

Provide basic operational training and technical explanations to customers or operators.

Ensure all work complies with safety standards and company procedures.

Coordinate with the service team and sales team regarding technical support and after-sales service.

Inventory Management Responsibilities

Manage inventory of coffee machines, spare parts, tools, and accessories.

Record all incoming and outgoing items accurately in the inventory system.

Conduct regular stock opname and physical inventory audits.

Prepare machines and spare parts for installation, delivery, or service activities.

Support documentation for warranty claims and spare part usage.

Job Requirements:

Experience working in a B2B context and understanding the dynamics of client relationships.

Technical expertise in coffee equipment maintenance with proficiency in diagnosing and repairing a wide range of coffee machine models, including espresso machines, auto coffee machines and grinders.

Proactive and solution-oriented approach to challenges

Must have SIM C, and willing to work shifts.

Fluency in English & have SIM A will be an advantage.

In-depth knowledge of coffee beans, and roast profiles will be an advantage.