Senior Clinic Concierge & Operations Lead

Modern Vet; Indonesia; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Modern Vet in Indonesia seeks a Customer Service Senior Staff / Clinic Operation Senior Staff to ensure daily clinic flow, service quality, and operational discipline. You will lead front-of-house activities, coordinate with medical teams, and maintain patient and client experience at the highest standard.

Ideal candidates bring operations or hospitality experience, stay calm under pressure, follow SOPs, and can work shifts including weekends.

Qualifications

• Background in operations, hospitality, retail, F&B, or service leadership.
• Experience in clinic or healthcare operations is a plus.
• Strong adherence to SOPs and process discipline.

Responsibilities

• Provide in-clinic concierge support from arrival to discharge.
• Ensure service flow is understood by customers and next steps are clear.
• Act as a calm, reassuring presence for pet owners during waiting or inpatient situations.
• Monitor daily patient flow, waiting time, and service bottlenecks.
• Coordinate with medical teams to maintain clinic rhythm and priority during peak hours or emergencies.
• Handle customer chat professionally and in line with SLA expectations.
• Escalate issues to senior vet staff, doctors, or branch leadership as needed.
• Conduct daily clinic readiness checks for cleanliness, organization, and safety.
• Oversee opening/closing procedures and coordinate non-medical facilities maintenance.
• Manage non-medical stock receipts, inventory recording, and basic procurement requests.
• Record operational data accurately and flag risks to leadership or Head Office.

Skills

SOP discipline

Attention to detail

Empathetic communication

Customer handling under pressure

Multitasking

Prioritization

Reliability

Proactivity

Weekend availability

Education

Bachelor's degree

Job description

Modern Vet in Indonesia seeks a Customer Service Senior Staff / Clinic Operation Senior Staff to ensure daily clinic flow, service quality, and operational discipline. You will lead front-of-house activities, coordinate with medical teams, and maintain patient and client experience at the highest standard.

Ideal candidates bring operations or hospitality experience, stay calm under pressure, follow SOPs, and can work shifts including weekends.