Senior Associate Client Manager

nttlimited; Jakarta Pusat; Hybrid; IDR 300,000,000 - 540,000,000; Full time

Job summary

NTT DATA is seeking a Senior Associate Client Manager in Jakarta to steer strategic relationships with key accounts, driving expansion and renewals across solutions. You will coordinate multi-geography sales engagements and manage pipelines to achieve targets while ensuring client satisfaction.

The role requires strong client engagement, industry insight, and the ability to negotiate with clients and partners; a Bachelor’s degree and Salesforce experience are preferred.

Qualifications

• Strong sales business acumen and experience in planning and using data to meet business requirements.
• Deep knowledge of NTT DATA offerings, client applications, use cases, and market trends.
• Experience with business-to-business and business-to-consumer sales techniques.

Responsibilities

• Manage and nurture relationships within assigned client accounts to drive expansion and renewals.
• Coordinate interactions across geographies during sales engagements; manage territories, accounts, opportunities, pipelines, and forecasts.
• Aim to minimize churn and maximize retention by identifying growth opportunities within accounts.
• Own commercial agreements for clients and translate needs into feasible solutions and value.

Skills

Sales acumen

Client relationship mgmt

Forecasting & pipeline management

Negotiation

Salesforce proficiency

Education

Bachelor's degree in business or related field

Tools

Salesforce

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Senior Associate Client Manager at NTT DATA, you will be the go-to expert for managing and nurturing relationships within assigned client accounts. Your mission is to drive expansion and renewals across all solutions within your accounts, ensuring that our clients are satisfied throughout their entire journey with us. You will utilize your advanced planning skills to coordinate interactions across different geographies during sales engagements. You will actively work to minimize churn and maximize retention by uncovering growth opportunities within your accounts. By taking ownership of the commercial agreements for each client, you will drive client satisfaction and address any concerns by recommending feasible solutions that NTT DATA can deliver. Your role will also involve generating demand by identifying client needs and engaging them through digital marketing channels. Building strong, enduring relationships with clients is key. You will need a deep understanding of the client's industry, business environment, and strategy to identify current and future opportunities for NTT DATA. You will effectively communicate how our services and solutions add value, with a particular focus on growth priority offerings. Your collaboration with vendors will be crucial to achieving required results. Using our sales tools and methodologies, you will manage territories, accounts, opportunities, pipelines, and forecasts effectively. By developing open and effective communication channels with clients, you will inspire them to adopt additional services and establish yourself as their reliable point of contact. Your aim will be to achieve performance targets, encourage revenue growth, and ensure adherence to governance and compliance policies to manage risks and financial costs effectively.

To thrive in this role, you need to have:

• Strong sales business acumen, focusing on planning and leveraging tools and DATA to meet business requirements.
• In-depth knowledge of NTT DATA's offerings, client applications, use cases, and market trends.
• Proficiency in sales pursuit, including identifying and advancing opportunities with prospects and clients.
• Experience with business-to-business and business-to-consumer sales techniques.
• Experience working with the Salesforce.com contact platform.
• Moderate-level experience in a sales team, customer service role, or business development and/or sales in the IT or professional services industry.
• Excellent client engagement and management skills, with a detailed understanding of client needs and effective sales planning.
• Ability to negotiate with clients and vendors/partners effectively.
• Bachelor's degree or equivalent in business or a sales-related field.

Workplace type : Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.