Senior Associate Client Manager

NTT America, Inc.; Jakarta Pusat; Hybrid; IDR 300,000,000 - 500,000,000; Full time

Job summary

NTT DATA is seeking a Senior Associate Client Manager to lead relationships within client accounts, drive expansions and renewals, and coordinate sales activities across geographies.

You will minimize churn, identify growth opportunities, manage commercial agreements, and engage clients through digital channels, while aligning solutions with their business strategy and ensuring governance and value delivery across the portfolio.

Qualifications

• Strong sales business acumen with focus on planning and data-driven decisions.
• Deep knowledge of NTT DATA offerings, client applications, use cases, and market trends.
• Proficient in sales pursuit, identifying and advancing opportunities with prospects and clients.
• Experience in B2B and B2C sales techniques.
• Experience with Salesforce.com contact platform.
• Moderate-level experience in a sales/CS/sales development role in IT or professional services.
• Excellent client engagement and management skills with strong needs analysis.
• Strong negotiation with clients and vendors/partners.

Responsibilities

• Manage and nurture relationships within assigned client accounts.
• Drive expansion and renewals across all solutions within accounts.
• Coordinate interactions across geographies during sales engagements.
• Minimize churn and maximize retention by uncovering growth opportunities.
• Generate demand by identifying client needs and engaging them through digital channels.
• Communicate how services and solutions add value and align with client strategy.
• Manage territories, accounts, pipelines, and forecasts to meet targets.

Skills

Sales acumen

Sales pursuit

B2B and B2C sales

Salesforce.com

Client engagement

Negotiation

Education

Bachelor's degree or equivalent in business or a sales-related field

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Senior Associate Client Manager at NTT DATA, you will be the go-to expert for managing and nurturing relationships within assigned client accounts. Your mission is to drive expansion and renewals across all solutions within your accounts, ensuring that our clients are satisfied throughout their entire journey with us. You will utilize your advanced planning skills to coordinate interactions across different geographies during sales engagements.

You will actively work to minimize churn and maximize retention by uncovering growth opportunities within your accounts. By taking ownership of the commercial agreements for each client, you will drive client satisfaction and address any concerns by recommending feasible solutions that NTT DATA can deliver. Your role will also involve generating demand by identifying client needs and engaging them through digital marketing channels.

Building strong, enduring relationships with clients is key. You will need a deep understanding of the client's industry, business environment, and strategy to identify current and future opportunities for NTT DATA. You will effectively communicate how our services and solutions add value, with a particular focus on growth priority offerings. Your collaboration with vendors will be crucial to achieving required results.

Using our sales tools and methodologies, you will manage territories, accounts, opportunities, pipelines, and forecasts effectively. By developing open and effective communication channels with clients, you will inspire them to adopt additional services and establish yourself as their reliable point of contact. Your aim will be to achieve performance targets, encourage revenue growth, and ensure adherence to governance and compliance policies to manage risks and financial costs effectively.

To thrive in this role, you need to have:

• Strong sales business acumen, focusing on planning and leveraging tools and DATA to meet business requirements.
• In-depth knowledge of NTT DATA's offerings, client applications, use cases, and market trends.
• Proficiency in sales pursuit, including identifying and advancing opportunities with prospects and clients.
• Experience with business-to-business and business-to-consumer sales techniques.
• Experience working with the Salesforce.com contact platform.
• Moderate-level experience in a sales team, customer service role, or business development and/or sales in the IT or professional services industry.
• Excellent client engagement and management skills, with a detailed understanding of client needs and effective sales planning.
• Ability to negotiate with clients and vendors/partners effectively.
• Bachelor's degree or equivalent in business or a sales-related field.

Workplace type

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.